Lead Pension Specialist
Current-->Pension calculation based on customer request received through Customer Service Group or online request-->Process various types of pension benefit requests like estimates, termination benefits and final benefits.-->Benefit calculation should be performed by referring to the plan guidelines for respective clients.-->Identifying the calculation related system issues and fixing the same within the defined timeliness and accuracy standards. -->Provide support to internal client focusing teams (Issue Resolution, Audit & Control, Client Service Manager’s etc.)-->Work towards building functional knowledge and serving as the subject matter expert on assigned clients.-->High quality of work with a strong customer orientation.-->Ensure timely completion of transaction based on the turnaround agreed on the request type -->Ensure accurate and timely processing of pension benefits. -->Contribute to the team environment and overall effective services provided to Fidelity’s client base. -->Take initiative to undergo training to enhance individual job performance. -->Validating and provide inputs to update User Procedure Documentation (UPD). -->Provide back-up coverage for other transaction processors, as needed.