Amar Dive Email & Phone Number

Bengaluru, Karnataka, India

• Introspect within the team to understand areas of improvement and conduct relevant upskilling training sessions.• Conducting the weekly audits and flash the weekly report along with the improvement plan• Preparation of ticket analysis reports and identify improvement areas• Drive the RCA process and implementation with SA and SME’s• Conduct the training session of new employees• Conduct the PKT and create the TNI and refresher training plans• Ensure transfer of best… Show more • Introspect within the team to understand areas of improvement and conduct relevant upskilling training sessions.• Conducting the weekly audits and flash the weekly report along with the improvement plan• Preparation of ticket analysis reports and identify improvement areas• Drive the RCA process and implementation with SA and SME’s• Conduct the training session of new employees• Conduct the PKT and create the TNI and refresher training plans• Ensure transfer of best practices across accounts within the pool• Find out the AOI in sales and services and train on the same• Conduct the calibration with TL and managers• Publishing the investors deck.• Lead the quality team in weekly review and quality huddles Show less

Bangalore Urban, Karnataka, India

• Monitor calls and chats and impact feedback to associates• Conducted Quality Assessments of employees as per client standards.• Publish daily, weekly and monthly dashboards.• Conduct quality huddles, feedback sessions.• Conduct and review PKT• Monthly take 10 hours of calls/chats to be in loop with the technology and customer’s needs.• Find out top and bottom quartile and arrange coaching and training.• Conduct calibration, participating in quality management… Show more • Monitor calls and chats and impact feedback to associates• Conducted Quality Assessments of employees as per client standards.• Publish daily, weekly and monthly dashboards.• Conduct quality huddles, feedback sessions.• Conduct and review PKT• Monthly take 10 hours of calls/chats to be in loop with the technology and customer’s needs.• Find out top and bottom quartile and arrange coaching and training.• Conduct calibration, participating in quality management review meetings.• Review and maintain quality documents.• Undertake internal quality audits• Understand the vendors needs and implement • To work as team with lead/manager and assess the risks and impacts Show less

Pune, Maharashtra, India

Mba, Marketing/Marketing Management, General, A

Activities and Societies: Drawing , Singing , Dancing, traveling Hi everyone, I am currently working as an Quality Analyst. I completed.

Bachelor Of Science In Hospitality Studies, Hotel/Motel Administration/Management, A+

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, 90%