Amar K

Amar K Email and Phone Number

Manager - Cx-Process Design (Returns Journey - Grocery + Large + Minutes BUs) @ Flipkart
bengaluru, karnataka, india
Amar K's Location
Bengaluru, Karnataka, India, India
Amar K's Contact Details

Amar K work email

Amar K personal email

n/a

Amar K phone numbers

About Amar K

I've started my career journey as a customer experience executive across LOBs. I have been part of all pilot teams such as Inbound, Outbound, SocialMedia Forums Handling, L3 Escalations, SocialMedia Campaigns Supervision..etc. Mainly responsible for best-in-class Customer Experience, identifying the gaps in the process and fixing those across Process, Product, People, and Policy levels.Customer Experience, Stakeholder Management, Vendor / Partner Management, People Hiring Management, Project Management, Vendor Management, Standard Operation Process Creation, Training Content, Quality Testing, User Acceptance Testing, Quality Assurance, Delivery Assurance, etc... are some of the core skills I strongly exhibit.

Amar K's Current Company Details
Flipkart

Flipkart

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Manager - Cx-Process Design (Returns Journey - Grocery + Large + Minutes BUs)
bengaluru, karnataka, india
Website:
flipkart.com
Employees:
27923
Amar K Work Experience Details
  • Flipkart
    Process Design Manager
    Flipkart Jan 2023 - Present
    Bengaluru, Karnataka, India
  • Flipkart
    Assistant Manager Centers Of Excellence
    Flipkart Oct 2020 - Dec 2022
    Bengaluru, Karnataka, India
  • Nestaway Technologies Pvt Ltd
    Assistant Manager
    Nestaway Technologies Pvt Ltd Jun 2017 - Oct 2020
    Bengaluru Area, India
  • Nestaway Technologies Pvt Ltd
    Assistant Manager
    Nestaway Technologies Pvt Ltd Jun 2017 - Nov 2019
    Bengaluru Area, India
  • Nestaway Technologies Pvt Ltd
    Social Media Ops Lead
    Nestaway Technologies Pvt Ltd Jul 2017 - Sep 2019
    Bengaluru, Karnataka, India
    Social Media
  • Flipkart
    Team Lead
    Flipkart Jan 2015 - Dec 2016
    Bengaluru Area, India
    > Develop a strategy the team will use to reach its goal> Provide any training that team members need> Communicate clear instructions to team members> Listen to team members'​ feedback> Monitor team members'​ participation to ensure the training they providing is being put into use, and also to see if any additional training is needed> Manage the flow of day-to-day operations> Create reports to update the company on the team's progress> Distribute reports to the appropriate personnel
  • Flipkart
    Social Media Specialist
    Flipkart Jul 2011 - Dec 2014
    Garvebhavipalya, Hosur Road
    Monitor and engage in brand related online conversations.Answer end customer's questions.Customer retention.Work closely with colleagues across the organization to develop and post content to social networking sites.Respond to social media inquiries about online activities in a timely and courteous fashion.
  • Sree Vidya Infotech
    Quality Analyst
    Sree Vidya Infotech Oct 2010 - Apr 2011
    Bangalore
    Review functional and design specifications to ensure full understanding of individual deliverables.Backend database testing in Microsoft SQL environment including validating stored procs, jobs and triggers.Identify test requirements from specifications, map test case requirements and design test coverage plan.Execute and evaluate manual or automated test cases and report test results.Isolate, replicate, and report defects and verify defect fixes.
  • Bharti Airtel (India)
    Telemarketing Consultant
    Bharti Airtel (India) Jan 2009 - Sep 2010
    Bangalore
    Identifies prospects by reading telephone and zip code directories and other prepared listings.Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.Completes orders by recording names, addresses, and purchases; referring orders for filling.Keeps equipment operational by following manufacturer's instructions and established procedures.Secures information by completing data base backups.Maintains safe and clean working environment by complying with procedures, rules, and regulations.Maintains operations by following policies and procedures; reporting needed changes.Contributes to team effort by accomplishing related results as needed.

Amar K Skills

Team Building E Commerce Online Marketing Account Management Business Development Business Analysis Market Research Supply Chain Management Vendor Management Team Management Competitive Analysis Team Leadership Lead Generation Online Advertising Operations Management New Business Development Product Management Business Strategy Management Analytics Mis

Frequently Asked Questions about Amar K

What company does Amar K work for?

Amar K works for Flipkart

What is Amar K's role at the current company?

Amar K's current role is Manager - Cx-Process Design (Returns Journey - Grocery + Large + Minutes BUs).

What is Amar K's email address?

Amar K's email address is am****@****way.com

What is Amar K's direct phone number?

Amar K's direct phone number is +91 76767 *****

What skills is Amar K known for?

Amar K has skills like Team Building, E Commerce, Online Marketing, Account Management, Business Development, Business Analysis, Market Research, Supply Chain Management, Vendor Management, Team Management, Competitive Analysis, Team Leadership.

Who are Amar K's colleagues?

Amar K's colleagues are Vinod Appu, Anjali Kholiya, Mack Bicky, Pradeep B Gowda, Gaurav Kumar Bhardwaj, Dinesh Sundar, Sharvan Kumar.

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