Amar Kumar Email & Phone Number

Bangaon Area, India

•Production monitoring work. Resolving some very critical issues that require immediate action.•DB backup, Report server backup, notifications and SMS.•Building SQL Queries for data handling and related operations.•Performed database maintenance, server maintenance over Amazon EC2 cloud.•Monitoring & maintaining the Amazon instances in AWS environment.•Resolving server-side issues: Issue in server starting, STROM, NMEA, MQTT & other AWS components•Client data Monitoring & rectifying the issue.•Resolving issues raised by Customer Support team and analysis of issues.•Tooling and Automation. Creating Tools for other teams to extract data.•A systematic approach to defining the problem and creating vast number of possible solutions.•Code deployment in the Current system with proper pre-production test.• Server’s health checkup and always maintaining error free in production side.

Bangaon Area, India

 Involved in requirements analysis, discussion and design of applications. Building SQL Queries for data handling and related operations. Deploying applications on windows and Linux environment and testing at several stages of deployment. Recommending & analyzing the functional and technical requirements of client and communicating the same to the organizations technical teams and coordinating the same to be deployed as per timeline. Managing the applications like billing, call patching, out bounds etc regularly. Analyzing traffic reports and call flow for the IVR, SMSC’s, USSD’s products 24x7 Operation and Maintenance support for VAS services. Ensuring applications run smoothly and to provide support round the clock. Coordinating with Client-end Technical, Management and customer care teams. To Generate the MIS Reports, Data Mining and create monthly CDR reports on daily basis Participating in discussions and answering quires with client end for product and revenue enhancement. Deploying and Managing new and existing services. Promoting Client services and our own products with using SMS, OBD and USSD. Managing Windows Server and Linux server. Testing the Services to make live for the customers. Server’s health checkup and always maintaining error free in production side.

Bangaon Area, India