Responsible for managing technical and functional support to offline and online business of international and inhouse Brand. Responsible to manage information technology operations for 200+ Stores of international and inhouse brand viz. Sunglass Hut, Kiko Cosmetics, Lenscrafters and Pure Home and Living. Responsible to integrate the Marketpalce (Amazon, Myntra, Nykaafashion and Nykaa.com) and B2B business with Order Management System and SAP System for Data visibility and Financials. Provide support to run all the marketing campaigns by automating the communication to the customers. Responsible to plan, develop and implement all the optimizations, innovations, and system automations. Driving the project of implementing the Centralize Management, CRM/Loyalty and Sales Operations Dashboard to enhance the Data and Information flow. IT Budgeting and Preparing IT Business Plan. Plan, strategize and implement the Ecommerce websites i.e. in.sunglasshut.com,purehomeandliving.com and kikocosmetics using various platforms like Kartify, Kartmax, Shopify. Successful integration between POS system, Order Management System and SAP System for Inventory, Order and sales. Plan, strategize, develop and implement the CRM/Loyalty programs i.e. Sunperks, Purelife Rewards, lenscrafters Reward. Strong abilities in spearheading IT efforts with an objective to maintain trouble-free operations and controlled business expenditure. Excelled at implementing improvised software solutions, guidelines, policies, standards; migrations; ERP implementation thus leading to better organizational performance and service delivery.

Leading IT Setup For KIABI Fashion Brand in India. Design and build a new local information system for India, Identify the Indian ERP/POS software, Hardware, infrastructures and IT companies for the system implementation and maintenance. Manage to write and finalize the Request for Proposal document aligning with the global company standards and the best business practises of Indian localization. Identify the ERP/POS system vendors and the Implementation partners to consider for RFP process. Evaluate and analyse all the responses from the ERP/POS Vendors. prepare both qualitative and quantitative Cost competitive statements to finalize the vendors. Identify and plan the IT architecture (Infrastructure and service) requirement for the upcoming stores in PAN India. Identify the efficient Infrastructure and service vendors. Evaluate and analyse all the responses from the Infrastructure and service Vendors. Prepare both qualitative and quantitative Cost competitive statements to finalize the Infrastructure and service vendors. Prepare the Budget for both pre-opening and execution period. Present the same to the top management for the Approvals. Managing the project of developing all IT solutions and infrastructure. Manage the IT project as a local project manager to develop the local information systems To define the means to deliver the expected service: IT Team recruitment, contracts with IT Device suppliers. To ensure the continuous development of the local information systems & devices (tests, deployment). Manage IT for the launch of Retail business in India, online & offline, by managing all the local information systems issues in the country.

 Served as the In-charge of all the IT Operations. Daily monitoring and management of the software’s and IT Infrastructure, which includes:o ERP/POS Applicationo Data Centero Network usage and traffic  Suggesting new solutions/technologies when required by understanding the need and taking the inputs from business managers and end-users.  Monitor the various incidents and requirements to get the permanent solutions for the same. Planning and budgeting for the upcoming Stores and system requirements. Evaluation and finalization of the Outsourced vendors for ERP Support and IT Infrastructure. Ensure the Standard Operating Procedures are followed. Develop and implement the central system to get the Various IT Requirements and incidents with proper escalation matrix. Monitor and Ensure timely delivery of the request/ Task assigned to the Support Partners and our team. Responsible for managing ERP and IT Infrastructure. Providing technical as well as functional guidance to team to ensure timely and effective delivery. Project Management: Understanding the requirements from the business and coordinating with external and internal teams for designing and implementing new projects like:o Automation for the integration of ecommerce website for both inbound and outbound processes.o Integration of both Inbound and Outbound process between POS system and SAP System.o Implementation and roll out GST changes in ERP and POS system.o Implementation and roll out GST changes for eCommerce website and warehouse.o Initiate and Implement the SAP Warehouse management system. Implementing the various Automations with improvised software solutions.o Retail and ecommerce Sales posting.o Publishing Management reportso Publishing Financial reports

Project Management, SAP IS RETAIL, MM/SD/FICO, POSDM, POS, ERP Implementation & Support, IT Operations, Vendor Management, Team Building, IT Infrastructure Management. Served as the in-charge of all the IT Operations. Initiate and Implement the Standard Operating Procedures in company ensuring the same as per the ITGC. Monitor various Backups and conduct and monitor Backup restore Drills. Monitor the various incidents and requirements to get the permanent solutions for the same. Develop and implement the central system to get the Various IT Requirements and incidents with proper escalation matrix. Evaluate & assess requirement of various departments, select appropriate technologies to get it resolved. Prepare the IT Budget after analyzing the various department requirements and company’s Future Planning’s. Implement the Various Integrations between various third-party WMS systems and SAP ERP System. Project Manager for Roll – Out of New Point of Sale Software (ETP) on more than 150 store Pan India. Involved in Integration of both Inbound and Outbound process between POS system and SAP System.  Interacted with the Key Users, involved in Scoping, suggest Solution through SAP. And ensure the effective and efficient roll out and implementation of the solution. Managing the deliveries of the system and ensure performance, for the business and functional units of the company Ensure timely delivery of the request/ Task assigned to the Support Partners for SAP IS-Retail and our team. IT assets & inventory management.  Evaluating the Vendors both Infrastructure and Service and finalization.  Procurement of IT Infrastructure as well as services. Coordinate with IT infrastructure partner for support and services. Coordinate with Network support partner for LAN/WAN, Internet Lease Lines connectivity Managing all IT (Infrastructure/services) related operations of more than 150 Stores Pan India.

 SAP IS-Retail Implementationo SAP Customization & configuration as required under the guidance of PWC MM/SD Consultant. o Conducted Unit & Integration Testing thoroughly in Development as well as in Quality Server.o Map business requirements & developing functional and technical specifications.o Prepared user Authorization Matrix with core team lead.o Prepared STANDARD OPERATING PROCEDURE (SOP) for the organization.o Complete Data Migration from legacy system to SAP.o Conducted On site End-User training.o Prepared End User Manuals for Super User. SAP IS-Retail Support.o Served as the Project Coordinator for Support of ERP (SAP IS- Retail).o Played Pivotal role as Core - Team member in support of SAP MM/SD module.o Provided Support after Go-Live for MM and SD Modules.o Preparing functional specifications (FS) for reports, enhancements & developments.o Conducted Unit & Integration Testing thoroughly in Development Server and Released for the User testing in Quality Server.o Currently having the sole responsibility of MM master data management and SAP-Help Desk.

 Played a pivotal role in managing Project Coordinator in implementation of SAP-IS Retail. Database Administration, Managing Complete IT Operations. Map business requirements & developing functional and technical specifications for implementing the Customized POS System “DOLPHIN”. Conducted Unit & Integration Testing thoroughly for the POS System DOLPHIN. ALE IDOC Administration Between SAP IS Retail and POS System Dolphin. The Master and transactional Data Migration from Old ERP to SAP IS-Retail by using SQL and MS Access. Actively involved in the preparing Functional Specifications (FS) for reports on MM and SD. As SAP Support I am providing support on Material Management, Inventory Management, Sales and Distribution. Checking purchase, Stock transfer discrepancy of Warehouse/Store purchase and inventory data.  IDOC Administration in SAP, error handing of IDOC Inbound, Outbound processes Partner profile maintains in SAP  Troubleshooting for MM and SD i.e Article Master (Article Type, Merchandise Category, MC Hierarchy Level, Characteristics), Purchase Order, Good Receipts, Stock transfer orders, condition records, Info Records, Stock Transfers, MRP Maintenance, Sales Orders, Output tax. Manage Design, Development and delivery of the end to end solutions. Providing technical as well as functional guidance to the team as and when required.