In my role as a Customer Relationship Executive at ICICI Lombard in Indore, I actively Working on -*Sales & Business Development: Actively involved in selling health insurance products to new and existing customers, contributing to achieving sales targets.*Customer Relationship Management: Building and maintaining strong relationships with clients by understanding their needs, providing suitable insurance solutions, and ensuring customer satisfaction.*Client Consultations: Offering personalized consultations to customers, explaining the benefits and features of health insurance plans, and assisting them in choosing the most suitable product.*Problem Resolution: Handling customer queries and resolving concerns in a timely manner to ensure a smooth and efficient customer experience.*Cross-Selling & Upselling: Identifying opportunities for cross-selling and upselling additional insurance products to enhance customer coverage.*Policy Renewals & Retention: Managing policy renewals and working to retain existing clients through excellent post-sales support.

• Identified patterns of misuse and distinguished between valid and invalid concessions to prevent abuse at Amazon.• Addressed customer requests related to orders, products, payments, and website navigation.• Utilized various tools to research and provide effective solutions, ensuring clear communication and customer satisfaction.

At PolicyX.com, an IRDA-approved insurance comparison portal, I help customers compare, choose, and buy insurance plans. We partner with 24+ top insurers in India, providing instant quotes, expert advice, and the best prices. I contribute to ensuring a smooth customer experience through accurate plan comparisons, helping millions make informed decisions every year. Our goal is to be India's most trusted insurance platform.