16+ years of total experience in BPS with over a decade in credit collections operations, spanning across industry verticals. SME in both B2C(1st and 3rd party collections) & B2B AR collections with adherence to the fedreal laws and SOX compliances. Skilled in managing delivery operations for OTC ( Upstream & Downstream processes) with a fair understanding of other F&A management processes. Hands on experience in CRM and ERPs like Oracle, SAP, Sales Force and GetPaid. Directly Involved in multiple POC, Transitions (Onshore/Offshore) & Transformational Projects for domains like, BFSI, Utilities, M&IS, TTH etc. Result oriented individual with analytical thinking and effective skillset in people management, client relationship both internal and external.#Transitions#Transformations#LeanAmbassador#GenAIMotto: Self motivated and consistent delivery