Amara B. Email & Phone Number

Norfolk, Virginia, United States

- Developed a long-standing reputation for strong financials while establishing and maintaining solid relationships with relevant stakeholders and building a top-performing team of professionals- Accountable for proper management of Customer Service and Operations- Commended for handling the supervision, mentoring, training, coaching, and performance evaluation of staff- Developed, planned, and actively participated in branch sales and marketing efforts to increase and improve business processes- Displayed competence in evaluating, managing, and maintaining fleet mix and utilization

Norfolk, Virginia Area

- Aligned the organization for growth through fostering solid working relationships with cross-functional and cross-culture teams to promote a collaborative environment- Laid groundwork to optimize the insurance agency's reputation by addressing accommodate new and different insurance requests and exploring new value opportunities- Leveraged expertise in implementing process improvement initiatives to enhance customer service delivery and maintain quality control- Excelled in providing prompt response to remediate client challenges which involve facilitating a follow-up approach to drive optimal client satisfaction

Norfolk, Virginia Area

- Manage the flow of information to internal and external enterprise-level customers including, but not limited to contract details, deliverables, project status, project history, timelines, and project quality.- Provide clear and frequent communication and updates both internally and externally to ensure a positive project outcome.- Coordinate project details, expectations, and issues internally with various stakeholders.- Ensure quality and completeness of project deliverables through direct review.