Amara Brown Email & Phone Number

Experienced Manager of Client Relationship Managers with over 2 years in leadership roles, specializing in delivering exceptional client service, driving strategic initiatives, and fostering team development. Skilled in business and data analysis, IT service management, and relationship building. Proven track record in managing client satisfaction, ensuring team adherence to performance metrics, and leading cross-functional teams to achieve high performance and client retention.

Memphis, Tennessee

-Develop trust relationships with a portfolio of SMB totaling $3.5 million annually to ensure they do not turn to competition-Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives-Complete all special projects and other duties as assigned-Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics-Serve as the link of communication between key customers and internal teams-Prepare quotes utilizing QuoteWerks for clients along with ensuring the correct products and services are delivered to customers in a timely manner-Work with vendors closely to achieve high profit margin-Provides sales support through processing orders, order maintenance, and communication with vendors and clients-Track and manage warranty and software renewals-Work closely with engineers and senior engineers utilizing Connectwise to manage IT networks, communicate, and provide excellent customer service to over 60 companies.

Memphis, Tennessee

- Work closely with FCIO and company executives to identify new business opportunities and routinely participate in the sales process.- Communicate with FCIO to determine business and client needs - Complete all special projects and other duties as assigned- Prepare monthly reports and quarterly presentations with client-specific data -Serve as the primary client point of contact for day to day, and project issues- Prepare quotes utilizing QuoteWerks for clients daily - Work with vendors closely to achieve high profit margin- Provides sales support through processing orders, order maintenance, and communication with vendors and clients- Track and manage warranty and software renewals- Work closely with engineers and senior engineers utilizing AutoTask to communicate and provide excellent customer service to over 50 companies- Perform other support duties as required (e.g., filing, answering phones, etc.)

Greater Memphis Area

-Liaison between staff and corporate offices including benefits, human resources, payroll and treasury.-Process all new employee on-boarding, benefit enrollments, and terminations.-Create and maintain employee files, ensuring complete accuracy.-Assist with tracking sales budgets-Facilitate payroll, time adjustments, and submission of payroll data to corporate office.-Manage I9 E-Verify, WOTC, unemployment claims, and benefits. -Daily reconciliation of restaurant sales, cash handling and bank transactions. Process petty cash receipts and reimbursement requests. -Encourage and measure compliance with company's policies and procedures.-Accounts payable- reconcile invoices, process returns, manage vendors.-Data entry- weekly inventory for all products in restaurant.-Provide support on all IT and computer system related issues.-Perform other support duties as required (e.g., filing, answering phones, etc.)

Bowling Green Area, Ky

-Provide administrative support for PPG, General Motors and contract vendors.-Responsible for accounts payable, inventory management of all indirect chemicals, and manage HMCS (Hazardous Material Control System) database.-Allocate department chemical expenses to provide GM with accurate monthly invoice.-Coordinate HMCC (Hazardous Materials Control Committee) meeting monthly.-Communicate and assist with departmental managers and Senior Level Management.-Knowledgeable in Microsoft windows, excel, access, powerpoint, outlook.