Have the ability to manage real time for a number of different campaigns and ensure that SLA is being achieved for both internal and external parties.Ensuring that goals are being met as well as carrying out work to the best of my ability.Developed interpersonal and time management skills within my previous and current role.Training and developing new members who join the Real Time Analyst team in all aspects of planning.Various different system knowledge which includes Workforce Management, IEX, NICE, AVAYA, AWS, Max Contact and EEM.Setting up roles on both EEM and IEX for automation of overtime where needed.