Amara Shaikh Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Coaching and training new team members about the BSC’s products and services.
• Successfully hosting and leading the coordination of Department wide meetings through which weekly targets are discussed and feedback is reviewed for improvement.
• Adhering to strict authentication protocols (KYC business) to mitigate risk and fraud.
• Review and verify client information before processing wire transfers and EFT for business clients.
• Investigating account transactions to verify origins.
• Reviewing and responding to high volumes of daily inquiries, investigations and complaints including account balance inquiries, account and transaction verifications, account/loan investigations etc.

Georgetown, Ontario, Canada

• Head Teller- responsible for the opening and closing duties for the Frontline Team.
• Coaching and training new team members
• Adhering to strict authentication protocols (KYC personal) to mitigate risk and fraud.
• Built a professional rapport with clients and answer account inquiries.
• Reconciled system information with cash on hand to ensure balances are accurate.
• Entered data quickly and accurately for processing.

• Drove profitable sales by delivering a Target-brand shopping experience through Target’s RED Card loyalty program. Signed two-three customers up for every shift I worked when the target was 1 card per shift
• Effectively and efficiently executed new initiatives; encouraged and helped team members reach store goals by rewarding team members with points that they can later redeem for store merchandise
• Actively participated in the performance management process, which included recognizing, coaching, training new team members, and providing meaningful feedback

Provided daily briefings through activities to team members to increase team moraleTrained employees on how to provide exceptional customer service while maintaining efficiencyReplenished floor stock and processed shipments to ensure product availability for customers

Demonstrated that customers come first by serving them with a sense of urgency Replenished floor stock and processed shipments to ensure product availability for customers