Amara S. Email & Phone Number

Orem, UT, US

Primary Responsibility: Flasharray File and Flashblade escalations* Serve as an escalation point for sensitive and political cases.* Technical point of contact for senior leadership and management,

Primary Responsibility: Flasharray File and Flashblade escalations* Serve as an escalation resource for sensitive and political cases related to FA File or Flashblade deployments.* Developed action plans and collaborated with Engineering on product improvement efforts.* Developed KCS Knowledge articles as the KCS coach for my team. Authored internal.

Remote

• Primary Responsibility: Utilize deep technical expertise to troubleshoot and resolve customer issues as they apply to FlashBlade product. Key Experiences:
• Acted as a strong support resource to best resolve hot escalations. Proven ability to resolve customer problems, utilizing appropriate internal and external resources and a dedication to refining processes and.
• Contributed to multiple projects and initiatives, authoring knowledge base articles and contributing to documentation for internal use.
• Proven technical troubleshooting skills in complex multi-vendor environments. Developing knowledge of the Cohesity-Pure FlashRecover solution.
• Advanced knowledge and ability to troubleshoot Networking, Replication, Performance and Space issues. Advanced to expert knowledge of technologies such as operating systems (Redhat and Debian Linux, Windows, VMware).

Remote

• Primary Responsibility: Deliver 24/7 white-glove service to FlashArray and FlashBlade customers that require state-of-the-art storage solutions. Key Responsibilities:
• Troubleshoot log data to triage core issues on customer systems.
• Coordinate and execute system upgrades via remote terminal, often live on Zoom/Webex.
• Tune array performance and feature-set in cooperation with customers and their account teams.
• Oversee non disruptive maintenance activities; drive/cable/controller replacements.
• Acted as resource and Coach for fellow teammates and new hires.

Remote

• Primary Responsibility: Consult on, coordinate, and execute customized web content. Enforcing accessibility, user input validation, database manipulation, and SEO best practices.Key Responsibilities:
• Wordpress, MongoDB, React, Express, NodeJS Development.
• Coordinate with design staff to format web pages to conform to their vision.
• Optimize security, SEO, and responsiveness through best-practices.
• Develop a web-based storefront.
• Develop an in-house Computerized Maintenance Management System (CMMS) which interfaced via REST API for unified pricing, order status, and documentation.

• Primary Responsibility: Administrate a positive welcoming environment that encourages interaction from a disparate online community.Key Responsibilities
• Oversee a community of over a 1,200,000 registered members.
• Intervene in moderation of content to follow community guidelines.
• Archive web-content and maintain VBulletin MySQL database.