Amarachi Blessing Ezeh, Cbap®, Smc, Cssgb Email and Phone Number
I am a certified business analysis professional with a background as an Operation Manager/ Analyst in the dynamic banking and finance industry. I've a knack for identifying issues and I’m passionate about creating technological solutions that drive business growth by leveraging my extensive knowledge of operations management, project management, and business processes. These have given me valuable insights into optimizing processes, streamlining operations, reducing costs, improving customers’ satisfaction and enhancing organizational efficiency.During my transition to the field of business analysis, I honed my skills in requirements gathering, documentation, and stakeholder management. I have a proven track record of translating business user concepts into clear and comprehensive requirement documents, process flows, use cases, and user stories. I am proficient in various project management methodologies, including (Scrum)Agile and Waterfall, and I have experience in developing project plans, business requirements, functional specifications, and cost assessments.Having collaborated with diverse stakeholders, including IT, Audit, Compliance, and Marketing, I have a proven track record of delivering successful projects and achieving measurable results. My ability to foster a collaborative working environment and effectively communicate with both technical and non-technical stakeholders enable me to drive cross-functional initiatives to successful completion.With a passion for continuous improvement and a strong aptitude for problem-solving, I am constantly seeking opportunities to further develop my skill set and stay abreast of industry trends while accurately representing business needs and consistently delivering an outstanding customer experience. Let's connect to explore opportunities for collaboration, share insights, and discuss how my skills and expertise can contribute to your organization's growth and success.When I am not researching, solving problems or improving processes, I am reading or exploring new interests and also giving back to the society through volunteer activity.
Eny Consulting Inc.
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Business AnalystEny Consulting Inc. Jun 2022 - PresentAlberta, Canada●Identify problems and opportunities for improvement in business operations and processes●Elicit and translate business user concepts and ideas into business requirement documents and develop process maps of current and future business processes●Create project plans under project management framework standards and procedures●Devise strategies to design or modify business systems or processes● Collaborate with stakeholders, project managers, developers, QA… Show more ●Identify problems and opportunities for improvement in business operations and processes●Elicit and translate business user concepts and ideas into business requirement documents and develop process maps of current and future business processes●Create project plans under project management framework standards and procedures●Devise strategies to design or modify business systems or processes● Collaborate with stakeholders, project managers, developers, QA analysts, testers, solution architects and SMEs Show less
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Business AnalystAccess Bank Plc Apr 2019 - Apr 2022Nigeria● Streamlined operational processes by implementing efficiency measures, resulting in a 20% reduction in transaction processing time and a 15% decrease in customer wait times ● Implemented Risk Management Strategies: Developed and implemented risk management protocols, resulting in a 25% decrease in operational risks and a 10% improvement in compliance with regulatory requirements●Conducted data analysis on branch performance metrics, identifying areas for improvement and… Show more ● Streamlined operational processes by implementing efficiency measures, resulting in a 20% reduction in transaction processing time and a 15% decrease in customer wait times ● Implemented Risk Management Strategies: Developed and implemented risk management protocols, resulting in a 25% decrease in operational risks and a 10% improvement in compliance with regulatory requirements●Conducted data analysis on branch performance metrics, identifying areas for improvement and implementing strategies that led to a 25% increase in cross-selling revenue and a 10% improvement in customer satisfaction ratings ●Collaborated with stakeholders from various departments, including IT, Compliance, and Marketing, to gather requirements, analyze business processes, and implement system enhancements, leading to a 25% improvement in operational efficiency and a 15% increase in cost savings ● Led a team of 15 employees, providing training and mentorship, resulting in a 30% increase in employee productivity and a 20% reduction in staff turnover within the branch ●Led Cross-Functional Projects: Collaborated with various departments, including IT, Marketing, and Compliance, to lead cross-functional projects aimed at enhancing operational efficiency and customer experience. Successfully completed projects within budget and timeline, resulting in a 30% reduction in operational costs and a 20% improvement in process compliance Show less -
Junior Business AnalystDiamond Bank Plc Nov 2013 - Mar 2019Nigeria●Recommended evidence-based improvements to increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stakeholders●Performed operational impact and application assessment by Initiating plans to free up more time for the team to interact better with the customers which improved operational efficiency by 30%●Lead key steps in the process improvement effort, including data collection and analysis, solution development and plan… Show more ●Recommended evidence-based improvements to increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stakeholders●Performed operational impact and application assessment by Initiating plans to free up more time for the team to interact better with the customers which improved operational efficiency by 30%●Lead key steps in the process improvement effort, including data collection and analysis, solution development and plan deployment●Improved customer satisfaction by 25% through customer engagement, feedback and resolution of complaints and follow-up●Facilitated communication between clients and the business; offering recommendations to clients●Elicited functional and non-functional business requirements through client facing engagements, interviews, feedbacks and workshops Show less
Amarachi Blessing Ezeh, Cbap®, Smc, Cssgb Education Details
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International Business/Trade/Commerce -
Business Analysis School CanadaBusiness Analysis -
Diamond Bank AcademyElementary Courses In Banking
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Microbiology
Frequently Asked Questions about Amarachi Blessing Ezeh, Cbap®, Smc, Cssgb
What company does Amarachi Blessing Ezeh, Cbap®, Smc, Cssgb work for?
Amarachi Blessing Ezeh, Cbap®, Smc, Cssgb works for Eny Consulting Inc.
What is Amarachi Blessing Ezeh, Cbap®, Smc, Cssgb's role at the current company?
Amarachi Blessing Ezeh, Cbap®, Smc, Cssgb's current role is Business Analyst|| Scrum Master||Customer Experience|| I fuel your business success, bridging analysis and agility for optimal solutions. I help you streamline processes, drive data-driven decisions and foster innovation.
What schools did Amarachi Blessing Ezeh, Cbap®, Smc, Cssgb attend?
Amarachi Blessing Ezeh, Cbap®, Smc, Cssgb attended Royal Roads University, Business Analysis School Canada, Diamond Bank Academy, Federal University Of Technology Owerri Nigeria.
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