• Strong analytical capability for advanced problem-solving, lending an understanding of multifaceted problems that companies encounter in their daily operation.• Devised and initiated process improvements within team’s scheduling software migration via Chili Piper and Salesforce.• Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional team to ensure timely delivery of benefits.• Work directly with customers and health insurance carriers to implement employee benefit packages specific to customers’ needs.• Provide guidance, assistance, and support to customer at key moments in their relationship with Gusto during their benefits journey. • Juggle conflicting priorities using Salesforce and other technology platforms.

Our mission is to create a world where work empowers a better life. We’re making the most complicated, impersonal business tasks simple and personal. Imagine payroll that brings everyone peace of mind, HR that transforms work into a community, and benefits that help people plan for a better future. That’s what we’re building at Gusto.

The National Society of Leadership and Success (NSLS) is the nation's largest collegiate leadership honors society. The NSLS is an organization that provides a life-changing leadership program that helps students achieve personal growth, career success and empowers them to have a positive impact in their communities.

As a facilitator for a leadership networking group, I coached and advised a group of eight others highlighting successes, recognizing growth, and providing encouragement through goal setting barriers.

• Provide payment support services, including maintenance, activations, and packaging.• Enhance skills in uncovering clients’ needs and addressing concerns resulting in positive customer retention.• Provide primary customer care within a 350 second average call time to 50-90 customer daily.• Assist with sales department by educating customers about service options and upselling to increase value of investment and retention.• Knowledge and assist in implementation of workflow and meeting company metrics (i.e., average handle time, transfer percentage, first call resolution, customer satisfaction).• Enhance knowledge in various software programs (i.e., Kronos, PeopleSoft, CoPilot, Agent OS, Panorama, Avaya).

• Assessed skills to empower others through coaching, advising, and career planning assistance.• Advocate and resource to others identifying and assisting with goal setting, barriers, and implementation.• Sourced, screened, and managed over 10 individuals within a months’ time.• Enhanced organizational, analytical, written, and verbal communication gear to target client needs within set financial means.

• Developed and implemented new activities and reward systems to encourage educational, behavioral, and social growth to various age groups on a weekly basis.• Fostered positive relationships aim to support positive social, emotional, mental health.• Collaborated with internal team members to remedy any issues and preemptively come up with solutions.• Contributed to administrative, strategic, and operational activities with internal team.

• Recognized for exceeding customer needs resulting in increased revenue and elevated store’s guest-satisfaction index.• Managed front-end operations to ensure friendly and efficient transactions at checkout while enhancing skills in product promotion.• Ensured swift resolution of customer issues to preserve customer loyalty while complying with company policies.

• Proficient in the handling of monetary transactions as well as credit/debit transactions.• Preserved revenue streams by utilizing strong communication and fast forward-thinking to maintain customer satisfaction.• Built consistent brand positioning messages and improve target marketing strategies.