Director, Business Operations
Ast, An Ibm Company
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Adwait Marathe Email & Phone Number
Director, Business Operations
at
AST, an IBM Company
1 work email found
@kpit.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Director, Business Operations
Location
Pune, Maharashtra, India
Company size
Who is Adwait Marathe? Overview
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Quick answer
Adwait Marathe is listed as Director, Business Operations at AST, an IBM Company, a company with 572 employees, based in Pune, Maharashtra, India. AeroLeads shows a work email signal at kpit.com and a matched LinkedIn profile for Adwait Marathe.
Adwait Marathe previously worked as Senior Manager, Business Operations at Ast Llc and Senior Manager at Birlasoft. Adwait Marathe holds Gdba, Business Administration from National Institute Of Management.
Company email context
Email format at AST, an IBM Company
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{first}.{last}@kpit.com
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AeroLeads found 1 current-domain work email signal for Adwait Marathe. Compare company email patterns before reaching out.
Profile bio
About Adwait Marathe
► Shaping and then delivering complex projects, especially those involving major organizational change► Reviewing, recovering and delivering "at risk" or "off track" projects► Delivering Sales, Finance, IT, HR and Operational Transformation Projects & Programmes► Delivering performance improvement► Ensuring stakeholders achieve their goals► Working as a trusted advisor to provide executive support► Coaching individuals of all levels through the process of change
Listed skills include Team Management, Metrics, Service Delivery, Outsourcing, and 25 others.
Current workplace
Adwait Marathe's current company
Company context helps verify the profile and gives searchers a useful next step.
Ast, An Ibm Company
13 roles
Adwait Marathe work experience
A career timeline built from the work history available for this profile.
Senior Manager, Business Operations
Current
Jan 2023 - Present
Senior Manager
Aug 2021 - Jan 2023
Jul 2019 - Jul 2021
Associate Manager
Jan 2015 - Jun 2019
Team Leader
Jan 2013 - Dec 2014
Team Manager
- Lead a team of 15 agents for a period of over 10 months.
- Provide the team with the company's vision and the objectives of all projects.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Manage, train, and help the development of team members; help resolve any dysfunctional behavior.
- Lead problem solving and collaboration.
Aug 2010 - Dec 2012
District Coordinator (Sme)
Tech Mahindra, It Services And Telecom Solution
- District Coordinator (SME's) have overall responsibility for opening and managing customer support cases, processing part orders, dispatching for on-site services, processing auto supports, and managing other.
- Make decisions on where to dispatch parts from and whether or not to allow uplifted service requests.
- Escalate cases to Service Delivery Leads and/or Management when appropriate.
- Work on small volumes of Top Enterprise Accounts (priority customers) and Premium cases (customers with a higher level of support agreement).
- Handling the team in the absence of the Team Leader.
- Managing the SLA.
Jan 2008 - Jun 2010
Sr. Associate Technical Support
Tech Mahindra, It Services And Telecom Solution
- As a Sr. Technical Support Associate, We provide entry-level customer support to our customers seeking support on services, products, and sales. We work closely with Technical Support Engineers, and cross-functional.
- Log Calls in Clarify CRM.
- Answer, log and resolve Warranty customer problems via the telephone, email, web and Autosupport.
- Build customer service skills through experience; build knowledge of department's processes by attending classes, self-study, working with peers, and CBT's.
Jul 2007 - Dec 2007
Voice And Accent Coach
- Monitoring Calls.
- Coaching agents on American Culture.
- Exploring areas of opportunities
- Motivate agents to improvise on calls.
- Helping agents in pronunciation and being enthusiastic on calls.
Jan 2006 - Mar 2007
Team Coach
- First point of contact for all team related issues in the absence of Team Leader.
- Handle Authorization and Customer Complaints.
- Make action plan for the advisors who were not performing to help them come up the learning curve.
- Remote Monitoring as well as side jacking.
- Compiling daily team reports with the help of a Team Leader.
- Meeting the daily targets.
Jul 2005 - Dec 2005
Sr. Associate
Oct 2004 - Jun 2005
Executive - Events And Promotions
Invents Media & Communication Pvt. Ltd
- To coordinate various events for clients like Idea Cellular, Radio Mirchi, Airtel, Hitachi Air conditioners, etc.
- To organize Road Shows for clients like Idea Cellular, HDFC Bank, etc.
- To organize corporate parties for various clients.
Aug 2003 - Oct 2004
Team & coworkers
Colleagues at AST, an IBM Company
Other employees you can reach at astcorporation.com. View company contacts for 572 employees →
CR
Chakradhar Reddy Alavalapati
Colleague at Ast, An Ibm Company
Frisco, Texas, United States, United States
View →
AD
Andrea Duarte
Colleague at Ast, An Ibm Company
Tucson, Arizona, United States, United States
View →
YP
Yoga Pratama
Colleague at Ast, An Ibm Company
Indonesia, Indonesia
View →
AP
Aishwarya Phadatare
Colleague at Ast, An Ibm Company
Visakhapatnam Rural Mandal, India, India
View →
JG
James Grubb
Colleague at Ast, An Ibm Company
Richmond, Virginia, United States, United States
View →
NR
Nikhil R.
Colleague at Ast, An Ibm Company
United States, United States
View →
MB
Mansi Bhardwaj
Colleague at Ast, An Ibm Company
Pune, Maharashtra, India, India
View →
TC
Tisha Cowley
Colleague at Ast, An Ibm Company
Oklahoma City, Oklahoma, United States, United States
View →
MA
Megha Agrawal
Colleague at Ast, An Ibm Company
Greater Chicago Area, United States
View →
PS
Priya Singh
Colleague at Ast, An Ibm Company
Pune, Maharashtra, India, India
View →
Chakradhar Reddy Alavalapati
Colleague at Ast, An Ibm Company
Frisco, Texas, United States, United States
View →
AD
Andrea Duarte
Colleague at Ast, An Ibm Company
Tucson, Arizona, United States, United States
View →
YP
Yoga Pratama
Colleague at Ast, An Ibm Company
Indonesia, Indonesia
View →
AP
Aishwarya Phadatare
Colleague at Ast, An Ibm Company
Visakhapatnam Rural Mandal, India, India
View →
JG
James Grubb
Colleague at Ast, An Ibm Company
Richmond, Virginia, United States, United States
View →
NR
Nikhil R.
Colleague at Ast, An Ibm Company
United States, United States
View →
MB
Mansi Bhardwaj
Colleague at Ast, An Ibm Company
Pune, Maharashtra, India, India
View →
TC
Tisha Cowley
Colleague at Ast, An Ibm Company
Oklahoma City, Oklahoma, United States, United States
View →
MA
Megha Agrawal
Colleague at Ast, An Ibm Company
Greater Chicago Area, United States
View →
PS
Priya Singh
Colleague at Ast, An Ibm Company
Pune, Maharashtra, India, India
View →
2 education records
Adwait Marathe education
Gdba, Business Administration
National Institute Of Management
Education record
FAQ
Frequently asked questions about Adwait Marathe
Quick answers generated from the profile data available on this page.
What company does Adwait Marathe work for?
Adwait Marathe works for AST, an IBM Company.
What is Adwait Marathe's role at AST, an IBM Company?
Adwait Marathe is listed as Director, Business Operations at AST, an IBM Company.
What is Adwait Marathe's email address?
AeroLeads has found 1 work email signal at @kpit.com for Adwait Marathe at AST, an IBM Company.
Where is Adwait Marathe based?
Adwait Marathe is based in Pune, Maharashtra, India while working with AST, an IBM Company.
What companies has Adwait Marathe worked for?
Adwait Marathe has worked for Ast, An Ibm Company, Ast Llc, Birlasoft, Tech Mahindra, It Services And Telecom Solution, and Wipro Bpo.
Who are Adwait Marathe's colleagues at AST, an IBM Company?
Adwait Marathe's colleagues at AST, an IBM Company include Chakradhar Reddy Alavalapati, Andrea Duarte, Yoga Pratama, Aishwarya Phadatare, and James Grubb.
How can I contact Adwait Marathe?
You can use AeroLeads to view verified contact signals for Adwait Marathe at AST, an IBM Company, including work email, phone, and LinkedIn data when available.
What schools did Adwait Marathe attend?
Adwait Marathe holds Gdba, Business Administration from National Institute Of Management.
What skills is Adwait Marathe known for?
Adwait Marathe is listed with skills including Team Management, Metrics, Service Delivery, Outsourcing, Microsoft Office, Business Analysis, Performance Management, and Business Process Mapping.
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