Energized by challenge and adept at managing customer relationships, I’ve carved a niche in driving results in the competitive banking sector. 🌟 With a Bachelor’s degree in Commerce from Delhi University, I combine academic knowledge with real-world application.At Matrimony.com, Focused on providing support to Business and Functional managers in the region and on partnering with them to implement business strategies as well as align HR practices in order to deliver organisational goals. Responsibilities will include the application of organization wide polices, practices and programmes. There will be a key implementer role related to all the HR activities and processes.☺️At Axis Bank, my role involves managing inbound NRI calls, emails, and customer queries with a blend of precision and care. I excel in recognizing cross-selling opportunities and ensuring customer satisfaction, both of which are crucial in today’s financial landscape. I have also been pivotal in leading teams towards exceeding targets in high-pressure environments, thanks in part to my decisive nature and effective time management skills.Previously, I've accelerated sales at Lenskart through keen customer service and an analytical approach to sales strategies, regularly earning accolades for my performance. My journey began as a telemarketer at Just Dial, where I developed a robust foundation in understanding customer needs, a skill I've refined over time.For a personal touch, during the pandemic, I opened a dairy shop, supporting my family and improving our livelihood. 🐄🔗 Let’s connect to explore how I can bring value to your team with my blend of operational excellence and service-focused leadership.