Amarbir Singh Email & Phone Number

Canada

Toronto, Ontario, Canada

• Serve as the primary escalation point for complex Intune-related issues, working directly with Microsoft’s enterprise clients.• Troubleshoot and resolve issues in device management, app deployment, and security policies within the Intune ecosystem.• Collaborate with Microsoft engineering teams to resolve high-impact technical challenges.• Provide customized Intune solutions for large-scale deployments and guide security and integration best practices.• Conduct root cause analysis and create detailed technical documentation.• Mentor junior team members and contribute to Intune-related training materials.

Brampton, Ontario, Canada

• Managed Microsoft Office 365, Azure, Active Directory, Group Policy, Servers, and VOIP systems.• Deployed Microsoft Endpoint and Defender on-prem and managed conditional access for O365.• Handled device enrollment for Windows, Android, iOS, and macOS through Intune and AirWatch.• Managed network traffic using Mimecast and Cisco Umbrella, and resolved hardware/software issues.• Assisted in troubleshooting server issues and maintaining data center infrastructure.

Toronto, Ontario, Canada

• Provided comprehensive aid and training on computer hardware, software, phone systems, printing, and operating systems.• Created and deployed active directory group policies and users, ensuring seamless end-user experiences.• Assisted users remotely during the pandemic using Remote Support Software, Microsoft Teams, and mobile devices.• Conducted timely computer imaging, upgrading, and replacements to meet lease return schedules.• Monitored the network using Active Directory and inventory management systems like Asset Panda and Asset Explorer.

Amritsar Area, India

• Responsibility of dealing with customers.• Installed operating systems and drivers in new systems• Virus removal and security management• Solved hardware and software related problems• Provided friendly, knowledgeable customer service• Assisted customers to select products appropriate to their needs

Diploma Of Education, Computer Science

Bachelor'S Degree, Information Technology

Certificate, Computer Science