Amarbir Singh Email & Phone Number

Toronto, Ontario, Canada

• Serve as the primary escalation point for complex Intune-related issues, working directly with Microsoft’s enterprise clients.
• Troubleshoot and resolve issues in device management, app deployment, and security policies within the Intune ecosystem.
• Collaborate with Microsoft engineering teams to resolve high-impact technical challenges.
• Provide customized Intune solutions for large-scale deployments and guide security and integration best practices.
• Conduct root cause analysis and create detailed technical documentation.
• Mentor junior team members and contribute to Intune-related training materials.

Brampton, Ontario, Canada

• Managed Microsoft Office 365, Azure, Active Directory, Group Policy, Servers, and VOIP systems.
• Deployed Microsoft Endpoint and Defender on-prem and managed conditional access for O365.
• Handled device enrollment for Windows, Android, iOS, and macOS through Intune and AirWatch.
• Managed network traffic using Mimecast and Cisco Umbrella, and resolved hardware/software issues.
• Assisted in troubleshooting server issues and maintaining data center infrastructure.

Toronto, Ontario, Canada

• Provided comprehensive aid and training on computer hardware, software, phone systems, printing, and operating systems.
• Created and deployed active directory group policies and users, ensuring seamless end-user experiences.
• Assisted users remotely during the pandemic using Remote Support Software, Microsoft Teams, and mobile devices.
• Conducted timely computer imaging, upgrading, and replacements to meet lease return schedules.
• Monitored the network using Active Directory and inventory management systems like Asset Panda and Asset Explorer.

Amritsar Area, India

• Responsibility of dealing with customers.
• Installed operating systems and drivers in new systems
• Virus removal and security management
• Solved hardware and software related problems
• Provided friendly, knowledgeable customer service
• Assisted customers to select products appropriate to their needs

Diploma Of Education, Computer Science

Bachelor'S Degree, Information Technology

Certificate, Computer Science