Clémence Amar Email & Phone Number

Paris, Fr

Ville De Paris, Île-De-France, France

- Management of a team of 20 collaborators responsible for creating technical and logistical solutions to improve the integration and performance of over 5,000 merchants on the 5 platforms of ManoMano.- Main projects: Reduction of the contact rate by 15% through the implementation of AI solutions, Definition of the strategic support offering to improve merchant satisfaction from 70% to 85%.

Ville De Paris, Île-De-France, France

- Management of a team of 7 people in charge on Stock management for 3 warehouses and 300 sellers. - Main projects: structuring a new stock management team, management of stock availability with the aim of maximizing sales (volumes x4 over the period), scalling S&OP/ Forecasting, launching 2nd life operations for damaged returns

Paris, Île-De-France, France

• Management of a team of 2 people in charge of stock flow management activities between 350 merchants and 3 warehouses in Europe• Main projects: Management of warehouse moves and change of service provider, definition of processes to absorb strong growth, expansion of product typologies (Fragile, Dangerous products, Heavy and bulky), standardization customer returns processes, planning seasonal activity peaks

London, United Kingdom

• Managed supply & logistic organisation set-up and daily operations related to e-commerce order fulfilment for LEGO.com across Europe: EMEA Distribution Center & transport companies (More than 1 million orders/year over 25 European countries) • Successfully drove productivity and service improvement projects including: automatization of the Distribution Center to triple daily throughput, drive change of EMEA parcel delivery provider with procurement to significantly improve customer delivery in time (gain of 1 to 2 days/zone) and quality (live delivery notifications, ability to reschedule…) while ensuring savings (~10%), launch of e-commerce operations in 5 new countries in Euro zone• Stood as Key Referent for all LEGO Retail strategic projects related to Supply Chain: Drop Shipping, Click & Collect, Marketplace, promotional campaigns Black Friday/Cyber Monday, Omnichannel strategy

London, United Kingdom

• Set, led and implemented the business agenda for the Vice-President and Leadership Team for EMEA Operations in coordination with HR, Finance and Global processes, acted as Chief of Staff• Orchestrated and drove yearly strategic business planning for a team of ≈30 people, including demand planning, Forecasting, S&OP, operations and continuous improvement projects for EMEA region• Managed strategic projects across the EMEA region: decisions on project funding, Digital Marketing alignment between global projects and markets, Business Intelligence strategy

London, United Kingdom

• British American Tobacco – Roll-out of Company-wide SAP system – [9 months]Western Europe Functional Change Project Management Office - Coordinated and supported 15 Subjects Matters Experts in Operations, Finance, Marketing and 20 End-markets to secure alignment of IT systems and Business processes

Paris Area, France

A2 Consulting is a management consulting firm created in 2000 (~120 consultants)• Century21 France (Real Estate agent franchise – 900 broker offices) – [1,5 years]Project management and reorganisation - Defined and promoted the new IT commercial offer for the franchisee (30% of the agencies subscribed in 5 months – thereby overachieving the initial target)- Improved efficiency of customer relationship management process & change management planMapping IT strategic implementation - Identified and estimated the cost of 15 main innovation & IT projects over a 10-year strategic plan Key competencies: Strategic definition, Business Process design, Project and Change Management• La Poste (French Postal Service) – Project Facteo, postmen’s mobile phone [1 year]Process design to enable new business and efficiency opportunities through mobile phone apps - Designed new business processes for mobile apps through innovation workshops with postmen, IT experts and marketing : door-to-door sales and mobile payment, geolocalisation to report damaged postal equipmentKey competencies: Business Process improvements, Workshops facilitation• La Banque Postale (French Bank subsidiary of the La Poste Group) – [2 years]Change Management for new IT Tool of savings accounts management- Designed Business processes and Change management plans for the deployment in 20 Back Offices

Paris Area, France

Built the IT program organisation methodology for the information system department of a top tier French Bank real estate branch

Melbourne, Australia

Drove to the construction of the workload management schedule for budgeting purposes

Master Of Science In Management - Grande Ecole, Business Administration And Management, General

Ranked #3 in Masters in Management by the Financial Times in 2020

International Exchange - Mba Telfer School Of Management, Business Administration And Management, General

Activities and Societies: Basket Ball, Ice-Skating

Preparatory Classes - Option Economics, Economics

Intensive preparatory courses for top French business schools' competitive exams

Economic "Baccalauréat" - First Class Honours, Economics

Equivalent to A levels