Strive to deliver quality products at competitive prices for the hospitality industry through operational excellence and product innovation.

Serving the BHPH dealers and Indirect Finance company with capital solutions, via Bulk Purchases and Lines of Credit.

Responsible to drive Continuous Improvement of our processes, servicing quality and servicing performance, and overall Strategy Realization.

Responsible to lead Innovation across the company by adopting new approaches to innovate and focusing on the execution of our strategies.

Leading the operational development, modernization of the Servicing side of the business with the primary focus on the replacement of the Servicing platform.

Responsible for leading design, innovation and advancement of the Reconditioning Processes at CarMax through the continuous improvement of cost, quality and speed. Lead a team of process engineers to apply a variety of LEAN tools to reduce waste in the process.

Responsible for compliance to the segment quality management systems and processes aimed at systematically and continuously improving, product quality and service delivery, operations, and overall efficiency and effectiveness.

Responsible for the integration of Schlumberger Knowledge Management systems through the Smith, M-I Swaco and Wilson business units.

Responsible for seeking and assessing technologies from within and outside the industry to implement within Smith. Also responsible to lead initiatives that positively impact the culture of Innovation within the company.

Built a brand new group from scratch to address the need for technical support through the organization worldwide. Created business plan and justification for strategy, followed by an implementation plan, which included a brand new business model.

Responsible for internal and customer training for the business unit. Expanded customer training program, built organization structure to position regional technical training worldwide, increased use of electronic training media through web development and online training programs.

Planned, managed, and controlled product development for a product development group consisting of seven design engineers. Evaluated requests for product development and assigned appropriate resources to complete the projects. Monitored progress on projects through update meetings and design reviews. Conducted various business analyses, including decision trees, project evaluation matrices, regression, etc. Created measurement matrix to align performance and rewards, and conducted various motivational exercises for the group.