Amardeep Singh Email & Phone Number

Brampton, On, Ca

Mississauga, Ontario, Canada

Coordinated dispatch operations for a fleet of 15+ trucks, ensuring timely delivery of shipments across North America, achieving an on-time delivery rate of 85%.Scheduled and managed different routes, optimizing load assignments and driver availability, reducing empty miles through strategic planning.Monitored real-time tracking of shipments using [dispatch software/tool], resulting in improved communication between drivers and customers and decrease in delivery discrepanciesHandled over 50+ inbound and outbound dispatch calls daily, coordinating with shippers, receivers, and drivers to ensure smooth transportation flow.Assisted an average of 6 customers daily by providing real-time updates on shipments, tracking, and delivery statuses, maintaining a 90% customer satisfaction rate.Resolved customer issues and inquiries related to billing, delivery schedules, and delays, achieving a 15% reduction in escalated complaints.Maintained detailed customer interaction logs, improving follow-up efficiency and ensuring resolution times were reduced.

Mississauga, Ontario, Canada

• Directed dispatching, scheduling, and routing of company vehicles, coordinating multiple driver units.• Communicated with over 100 customers via phone, providing accurate ETAs and ensuring adherence to specific requirements.• Monitored dispatch operations and customer delivery schedules, achieving 96% compliance with timelines.• Coordinated communication between the trucking company and customers, addressing 75+ inquiries, providing delivery updates, and managing border customs paperwork.• Maintained detailed records of all communication and activities, achieving 99% accuracy in data entry.• Booked loads for 50+ trucks per week using transportation management software such as Load Link and DAT.

Brampton, Ontario, Canada

• Managed cash register operations, processed customer payments and daily tasks, tracked reports, and maintained inventory of products while handling all associated paperwork.• Leveraged basic knowledge of membership sales, company policies, and equipment to deliver exceptional customer service and develop customized plans.• Acquired valuable experience as a customer service specialist, addressed customer inquiries with professionalism and courtesy, ensuring high levels of customer satisfaction.

Kolkata, West Bengal, India

• Executed effective support strategies to assist existing customers, addressing their queries and resolving issues promptly via phone, email, and Live Chat.• Conducted personalized one-on-one sessions with new customers, as directed by the Implementation team, resulting in a documented improvement of customer satisfaction by 20%.• Contributed to sales targets by identifying and capturing simple sales opportunities, achieving a 15% increase in revenue generation within the first quarter of implementation.

Kolkata, West Bengal, India

• Engaged effectively with a diverse customer base, utilizing a strong communication and solution-oriented approach to propose optimal solutions for customer issues, leading to a 20% reduction in complaint rates.• Delivered training to 50+ hires on service standards and achieved customer satisfaction scores of 91%-95%.• As an Aviation Dispatcher, orchestrated the overall dispatch operations of 150 scheduled flights single-handedly, ensuring accuracy and contributed to the airline's ability to maintain a 96% on-time departure rate.• Handled over 50 customer escalations per week via email and phone, resolving 90% of issues promptly using strong communication and problem-solving skills.• Planned, monitored, and supervised the loading of over tons of cargo on different types of aircraft as a Load and Trimmer license holder, confirming optimal weight distribution and adherence to DGCA regulations.

Diploma Of Education, International Business Management

Activities and Societies: I had the opportunity to network and attend events such as webinars and seminars hosted by our industry partners.

Postgraduate Diploma, Logistics, Materials, And Supply Chain Management

Activities and Societies: I had experienced the opportunity to engage in the practice of business analysis for information technology (IT).

Bachelor Of Commerce - Bcom, Accounting And Finance, 1St Division