Alexandros Margaritis Email & Phone Number

Mykonos, Greece

-Monitoring trends in reservations, customer concerns, evaluating the performance of Front Office staff, checking hotel procedures and policies applied. -Managing the Front Office team of 5 agents.-Communicating with owner & hotel management regarding employee and customer service issues. -Acting as Duty Manager, whenever the Hotel Manager was absent. -Handling and report complains/ incidents. -Team support and coordination with other departments in order to reach guest's full satisfaction.

The Romanos A Luxury Collection Resort, Costa Navarino

-Provide services according to guests’ personal needs following the brand standards; including registration, room allocation, cashiering processes, operation of call center, concierge services.-Handling and report complains/incidents. -Support team and coordination with other departments in order to reach guests’ full satisfaction. -Show hotel facilities and outlets to hotel guests and potential future guests.- Act as Duty Manager, whenever the management team was absent.

The Park Tower Knightsbridge, Marriott International London, United Kingdom

• Functions and steps of the check in and checkout procedure• Managing the billing process and cashiering including adjustments, rebates, invoice issuing • Handling and recording guest complaints and special requests • Up selling room types during check in• Staying up to date regarding the overall operation of the resort including daily banqueting functions and events, VIP and group arrivals, outlet operation etc. • Cooperating with F&B Outlets, Housekeeping, In Room dining, Engineering, Executive Office regarding special arrangements and guest enquiries

The Romanos A Luxury Collection Resort, Costa Navarino

-Provide services according to guests’ personal needs following the brand standards; including registration, room allocation, cashiering processes, operation of call center, concierge services.-Handle and report complains/incidents. -Support team and coordination with other departments in order to reach guests’ full satisfaction. -Show hotel facilities and outlets to hotel guests and potential future guests.- Act as Duty Manager, whenever the management team was absent.

Thessaloniki, Greece

Main Responsibilities:Working in a historic 3-star hotel with 60 rooms capacity in a high intensity multitasking role.Dealing successfully and timely with an average of 200 check-ins/check outs on a weekly basis. Responsible for online/over the phone reservations and dealing with customers negotiating the rate.Governance of the bar, restaurant and house-keeping teams; a team of 15 members .Key achievements:Increase of customer satisfaction by 20% since I joined, after reviewing customer satisfaction surveys and comments on online review websites. Successfully implemented cost reduction by reducing the house-keeping team to reflect the real time need. Constantly achieving full capacity of the hotel. This is a direct result of the excellent customer experience I provide which is being promoted by our guests' comments.

Thessaloniki, Greece

Working as guide during the Army Service. Leading museum’s tours, organising the events include book presentations, conventions, seminars and the group visits. Organising different kind of guided tours based on group needs and requests. Working both individually and within a team setting.

Milano, Italia

Internship at the marketing team of Meetic Italy. Research, create and manage Meetic’s advertising for third parties and partners sites. Cooperating with other Meetic’s offices in all over Europe, dealing with different partnerships, adv planning and buying, budget management and marketing strategies.

Thessaloniki, Greece

Worked in several positions at the tourist information centre, travel agencies and hotel license’s office. Collaborating with different public offices and private companies in order to provide them with licenses.

Thessaloniki, Greece

Call Centre Agent in one of the biggest communications and IT provider company of Greece. Communicate company products and services in more than 80 clients daily/6h shift, obtaining in daily basis at least two new contracts/clients.

Master’S Degree, Tourism Business Administration (Msc)

The Master in ''Tourism Business Administration'' aims to develop specialised knowledge and skills on Tourism Business Administration. It.

Master'S Degree, Communication, Digital Marketing & Interactive Advertising (Msc)

Project Erasmus, Tourism Management

Bachelor’S Degree, Tourism And Hospitality Management, 8,12

Education record