As a Qlik Sense Developer and Administrator, I collaborate with the Defense POW/MIA Accounting Agency (DPAA) to translate complex data sets into actionable insights that support the Agency's mission of accounting for missing personnel. My role involves building and implementing Business Intelligence dashboards that transform data into meaningful, actionable information. This aids the DPAA in making informed decisions about their operations and commitments to service members and their families.Core Competencies:Dashboard Development & Maintenance: Develop and refine dashboards tailored to DPAA's specific needs, presenting key performance indicators and critical data that guide the Agency's decision-making processes.Data Modeling & Optimization: Use advanced techniques to process and refine data, ensuring the Agency has the most accurate and timely information for their operations.System Health & Security Management: Continuously monitor the health of the Qlik Sense system, maintaining peak performance levels. I also implement stringent security measures to safeguard the sensitive data DPAA handles.Client Relationship Management: Serve as a bridge between DPAA and technical teams. I manage expectations and provide crucial technical support, enhancing the overall Qlik Sense user experience for the Agency.

As a Senior Qlik Developer supporting Booz Allen Hamilton, I worked within the Mercury community, specifically on the Advana program for the Office of the Secretary of Defense. My primary task was monitoring and refining KPIs for the Defense Logistics Agency, aligning them with Advana's strategic objectives. My duties involved the development and maintenance of dashboards and data optimization. My work improved overall performance and reduced wait times, enhancing the user experience.

As a skilled Qlik Sense Developer and Administrator, I bring skills in delivering enhanced performance metrics for DPAA in the US Department of Defense. I have extensive experience in Qlik Sense dashboard creation, data modeling, and client needs analysis, and I have leveraged several tools for successful implementations. I have led data analytics teams and completed multiple Agile development projects, ensuring optimal performance through my expertise in tuning techniques, security permissions management, and regular system health checks. I also have experience collaborating with IT teams for system integration, providing technical support to end-users, and managing client expectations.

Delivered mission-critical performance data using PowerBI and Qlik for the Department of Homeland Security (DHS) / Customs Border Protection (CBP) / Border Enforcement Management Systems (BEMS).- Created integrated dashboard for Border Patrol Systems to identify issues with application performance (TOMIS, SEACATS, ICAD, e3, BEI Reporting / Data Warehouse, BigPipe, FACTS, and JICMS) using Apps Dynamics, project status using JIRA, ticket status using REMEDY and Integrated Master Schedule (IMS) using Microsoft project schedules.- Demonstrated advanced proficiency in Qlik Sense through the creation of set expressions to define data values and various sets of data (e.g. a pre-defined time-period, aggregations, custom colors, set variables, etc.).- Established a data model to bring visualization, storytelling, interactivity and shareability to improve the execution experience while supporting the technological mission.- Provided support for Agile software development and cloud architecture for building, deploying, and managing analytics, increasing visibility for management to identify issues and apply corrective actions.

Data analytics and Project Management Consultant (Federal Contractor)Worked within EY’s Government Public Sector for the Department of the Army Program Executive Office Enterprise Information Systems (PEO EIS) to organize and integrate Army data to make it accessible and understandable.- Partnered with software developers to build and deliver demos to demonstrate the value of internal Business Intelligence (BI) solutions and capabilities in both Azure and AWS GovCloud.- Expedited release of software to client in shorter cycles using Agile processes for cloud-based services (Infrastructure-as-a-service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) capabilities.- Applied strategic thinking and planning around how to address and support business needs using latest BI technologies for building, deploying, and managing analytics.

Rehired as senior consultant at the in the Investment Management Division for IT governance, portfolio management, and Capital Planning and Investment Control (CPIC) within the Office of the Chief Information Officer (OCIO). Provided oversight and compliance pertaining to the annual IT budget submissions (Agency IT Portfolio Summary and Detail, Major IT Business Cases, and Standard Investment Reports), quarterly Integrated Data Collections (IDC), and monthly IT Dashboard updates, as well as TechStat and PortfolioStat analysis and reporting activities.- Improved IT lifecycle management by performing operational analysis (OA) of systems which evaluated performance of those systems based on applicable performance measurements and provided recommendations to continue, modify, or decommission the system.- Refined, documented, and managed governance process for the portfolio of IT investments, handling reviewing, editing, and maintenance of CPIC work products such as business cases required to guide the agency’s IT portfolio.- Created Tableau dashboard, providing visualization to management for investments, systems, strategic IT initiatives, and action items.

Provided expertise in QLIK Sense Enterprise, Qlik GeoAnalytics, and Qlik Data Catalog at the Defense POW / MIA Accounting Agency (DPAA) within the United States Department of Defense. Worked with joint military branches, Army, Navy, Air Force, and Marines personnel.- Established actionable visualizations, improving data accessibility while providing holistic organizational view to make better business decisions.- Safeguarded sensitive information by applying security controls using Qlik’s section access and role-based access controls.- Demonstrated advanced product proficiency with extracted, standardized, cleansed, transformed, and loaded data from various internal and external data sources.

Worked at Foreign Agricultural Service (FAS), part of US Department of Agriculture (USDA). Created a custom data model for Project Online to report and analyze the performance of over 45 active DME application development projects. Established Integrated Master Schedule (IMS) with a shared resource pool of 60+ resources.- Partnered with federal IT project managers to track performance against time frames and milestones listed in project plans, identifying areas that needed improvement and preparing recommendations for making changes to project plans.- Certificate of achievement in recognition for creating an actionable Executive Dashboard of project performance and spearheading implementation of the Integrated Master schedule, May 2016.

Administered and supervised integrated team of senior staff with deep experience in implementing applications and enterprise systems for the Small Business Administration (SBA) within the Office of the Chief Information Officer (OCIO).

Applied PMI methodologies and ensured on-time and within-budget project deliveries for the SBA within the OCIO. Developed project plans and drove milestones. Reviewed SBA’s portfolio of IT investments, CPIC Reporting, Business Need / IT Business Case, and created operational planning documentation, project milestones, performance measures, and steady state architecture derived from specific departmental budgets. Planned work and developed information resource management plans to maintain priorities of project personnel.• Recovered $900+ from AT&T data circuit overbilling.

Served as Project manager at National Institutes of Mental Health (NIMH). This role provided leadership to desktop support and management responsibilities for end user satisfaction. I was actively engaged in several highly visible project management activities that involved the development and implementation of information technology strategies and investment plans for new end-user architectures, platforms, and systems. Additionally, I was responsible for peer mentoring, evaluating new technologies and improving customer support. PROJECT MANAGEMENT/LEADERSHIP: Several projects that I completed include the following: • Implemented the FDCC security settings to lock down the workstation and laptops.• Established a desktop support process for customers to use when they wish to escalate a problem.• Published desktop support guides and procedures on the collaborative SharePoint site.• Improved the Standard Operating Procedures for desktop support that included Workstation Refresh Procedures, Encryption Procedures, Loaner laptop Procedures, Account Setup and Removal Procedures, User-state Migration Procedures, Workstation backup and recovery procedures, and User Notification and Escalation Procedures.• Developed metrics and checklists to demonstrate the responsiveness to service requests.• Created transaction-based surveys to gather specific feedback on services delivered for end-user satisfaction measurements.• Provided the government and contractor staff the leadership to implement the Office 2007 and customized training for the purposes of educating experienced Office 2003 users about the rich new features of Office 2007.

Chosen to be the network operations manager at the United States Small Business Administration (SBA). This role provides leadership to a team of systems engineers responsible for the network, routers, switches, servers, storage arrays and appliances. As the network operations manager at the SBA, I am responsible for working with the network integration branch staff to set the priorities for IT to best support the agency. Additionally, my management responsibilities includes allocating resources, creating staffing plans, quarterly goals and yearly performance reviews, and justifying the need to government staff for new technologies to enhance current capabilities. • Provided the government and contractor staff the leadership to implement the continuous data production (CDP) using backup software, asynchronous replication, point-in-time copies and snapshots that provide faster recoveries with less data loss. • During the SBA IT Service Desk project, I was chosen by the Contracting Officer’s Technical Representative (COTR) to lead staff in organizing a formal vendor evaluation that included defining the business need, developing requirements, research, and the creation of scorecards along with a scoring matrix. • During the SBA Email Archive System project, I was chosen by the Contracting Officer’s Technical Representative (COTR) to lead staff in the technical implementation of the system that attempts to solve the growing problem of how to retain numerous email messages along with their attachments. The project will achieve the retention of email records, eliminate the need for personal archive folders, and improved the response time in litigation discovery requests.

Selected to manage staff and provide customer IT support for a large economic consulting firm. This role involved a combination of management and technical responsibilities that included orchestrating the implementation of technologies such as virtualization, imaging, asset management, remote control, application and patch delivery. Management activities included monthly reports, employee reviews, staff assignments, timesheets, and broadening the strategic contribution of personnel along with establishing productive working relationships with vendors and clients. My objective focused on results that involved moving away from reactive behavior towards more proactive approaches• Created areas of responsibilities document and provided cross training among IT staff to improve support capabilities. This enhanced overall customer satisfaction and provided faster responses to technical support calls. • Created yearly goals, performance reviews, and training objectives for IT staff. This involved obtaining and evaluating feedback from peers, senior staff and management.• Provided research and recommendations to IT management team on emerging technologies such as virtualization. This technology was implemented and increased server productivity, reduced hardware expenditures and eliminated extra rack space, cabling, power along with cooling.• Conducted single points of failure and risk assessments to improve IT service availability and reduced downtime.

Formulated and introduced tactical tools to help manage risk to achieve better system performance and availability. Cultivated relationships with clients and vendors that led to new opportunities and strategic alliances. • Designed and implemented Y2K test scripts for a consortium of 30 law firms • Traveled to Columbus, Phoenix, Dallas and Lexington to be onsite consultant for Bank One’s document management system, SQL database migration and data conversion. • Traveled to St Louis, New York City, Los Angeles and DC client sites to be onsite consultant for server and desktop turnkey design and network implementation of Novell and Windows desktops for law firms Husch & Eppenberger, Dewey Ballantine, Courdert Brothers and Hogan & Hartson. • Network consultant for DC law firms Dewey Ballantine, Steptoe & Johnson, Patton Boggs and Arnold & Porter

My role involved troubleshooting problems from system administrators and providing proactive maintenance support to protect systems from vulnerabilities, viruses, worms and malicious programs.