Annette M. Email & Phone Number

Bellevue, Washington, United States

Sr. Technical Product Manager responsible for SAP Concur's primary reporting solution Concur Intelligence, which is used by more than 37,000 primarily large, global customers representing annual recurring revenue of more than $150 million. • Responsible for the successful development and timely delivery of high-quality reports and dashboards, reporting schema, and data model updates to support SAP Concur's entire product offering. • Responsible for creating the initiative overview, which identifies the business need and value for the customer and SAP Concur of implementing the solution, and for creating the preliminary functional design, which provides the development team with the requirements and use cases needed to build the solution.• Responsible for prioritizing and describing the product backlog and collaborating with other teams including Core Technical Product Management, Development, Product Marketing, and Product Strategy to ensure the delivery of products based on customer requirements. • Other responsibilities include working with Program Management to identify development priorities – balancing strategy team and business priorities, developing and maintaining partnerships across the organization to build common ground for cooperation, assisting with customer case research and addressing customer concerns, and providing content for monthly backlog reviews with executive leadership.

Bellevue, Washington, United States

Responsible for ensuring a clear understanding of the client’s business requirements and goals and then translating those requirements into a system that met their unique needs. Success in this role required the ability to earn and maintain the trust of the entire client team, to listen with intent, to communicate clearly, to provide timely and consistent follow through, and to partner with the client to ensure project success.

Bellevue, Washington, United States

Successfully managed implementation projects for many of Concur’s largest and most demanding clients. Responsible for defining and driving project schedules and communicating deadlines and deliverables to ensure projects were completed on or prior to the agreed upon production deadline. In my role as Implementation Project Manager the teams I managed consistently earned top NPS scores (10/10) resulting in additional referenceable clients for Concur. To achieve this success, I set the following objectives for myself and the teams I managed: 1. Earn and maintain client trust 2. Commit to doing an excellent job and then do what it takes to make that happen3. Get feedback from the client throughout the project 4. Exceed expectations wherever possible5. Follow through on commitments6. Take the client’s perspective 7. Be proactive in all communications8. Address “bad” news head on 9. Close the loop 10. Have fun!Success in this role required product knowledge, experience working with teams across the entire Concur organization, and an obsession for streamlined processes and solutions that provide our clients with an exceptional Concur experience.

Bellevue, Washington, United States

Worked with teams across the organization to successfully design, build, test, and release Concur services. Led the project team, established and managed project schedules and deadlines from initial design through production, managed hotfix and patch releases. Success in this role required the ability to create a collaborative environment, to foster bi-directional communication across the organization including at the executive level, an ability to quickly identify and bring resolution to blocking issues, diplomacy.

Bachelor Of Arts - Ba, Psychology, 3.5

Project Management

Project Management Fundamentals, Bellevue Community College 2004

Scrum Project Management

SCRUM Project Management Course provided by Solutions IQ 2009

Usability/Ui Design

Product Usability and User Interface UI Design Courses, University of Washington 1999