Amarjit Singh Dhami Email and Phone Number

- After a lengthy tenure working directly for Energy Costcutters, I am now working flexibly on a contract basis offering my sales expertise/service/experience- The remit of this work ranges from building up and processing a large volume of sales/margin as well as utilizing my lengthy experience in sales to provide bespoke training and coaching to other sales agents to aid performance-Exceptional portfolio of sales and clients with an average annual gross margin of circa £755, 000-Total sales revenue since May 2019 to present circa £3.4m- One of the most sought after, desired and headhunted sales professionals within my network

- Built up a significant portfolio of clients via cold calling, serving customers and gaining referrals- Average monthly gross margin circa £500K - Total gross margin achieved over this employment period circa £1.8m+- Salesman of the Year for the entire time employed within this position- Experienced and effective sales professional- Impeccable rapport and customer service skills, I really care about my clients which enables me to serve them in the best way and achieve the best outcome for them and myself

- Experienced Panjabi singer/songwriter with over 30 songwriting releases in my catalogue- Collaborated with some of the biggest names in the Asian music industry such as Tru-Skool, G Sidhu, Byg Byrd, Gurj Sidhu and many others- Debut release featured four tracks on record breaking/award winning album One Time 4 Ya Mind by Tru-Skool and Ashok Prince - Performed at sold out Symphony Halls in Birmingham with Panjabi MC / Tru-Skool- Debut vocal song releases out soon!

* Outbound Cold Calling to generate sales and build portfolio of clients* Top achiever throughout my relatively short tenure at Premier Utility (company closed)* Over 100 dials to new and existing clients daily* Significant monthly margin and cold leads converted to clients

Within this position, my role comprised of liaising with a broad range of small to medium enterprise customers to promote and acquire Energy contracts on behalf of the organisation. The role was mainly outbound based and within this position, I worked with customers from stage of initial contact to post contract agreement to ensure that the customer journey was seamless, professional and smooth.I consistently exceeded set targets achieving on average 110-150% of the monthly sales volume and margin targets. The set target was within the region of 100 acquisition sales per month however owing to my dedication, hard work and self-drive; I achieved over 140+ sales per month consistently whilst ensuring I was compliant and adhered to stringent sales guidelines.

Within this role, I was targeted to handle a number of complex complaints to ensure that all of the customers queries and concerns were addressed fully and fairly. I had to exercise extreme caution and due diligence to ensure that each individual customer received a satisfactory resolution that was acceptable to both the customer and the organisation.I had only been working within this role for a few weeks and within such a short span of time I became the top performer within my team and throughout the department. I regularly outperformed my set targets and it was fed back that the quality of my work was unparalleled. Due to my efforts, within weeks of joining I received the commendation of ‘Complaints King’ for hitting the floor running and smashing all targets set for myself.

Within this role, I was in charge of managing front of house operations and my duties involved managing a small team of staff to ensure that they delivered exceptional customer service, worked as efficiently as possible and attempted to up-sell on each transaction to ensure a growing revenue stream.I had to set the precedent that my staff followed by behaving professionally and displaying a keen attitude that inspired my team to work as diligently as possible. I also monitored and provided feedback to my team dependant upon their performance.

My role comprised of working in a fast-paced, challenging and demanding call centre environment dealing with customers on the phone. Great communication skills, empathy, and professionalism were an absolute must. Within a relatively short period of time, I had already proven that I am able to quickly learn new skills and adapt them to the role required. I was consistently the best seller on the team and this I believe is an indicator of my customer service skills which are second to none. The conversion target for this role was set at 3% however I consistently surpassed this target achieving an average conversion rate of 27%Friendliness, courteousness and approachability are the main assets I possess and this ensures that I deliver exceptional customer service all the time, every time. Due to my success within this role, I was head-hunted for the position of Retail Energy Expert within the British Gas Field Services

My role comprised of working in a busy and demanding environment ensuring that customers were satisfied with their food, the service they had received and resolving any issues they had.Face to face customer service was paramount alongside some telephone based service (taking reservations, takeaway orders, etc.) which I was easily able to provide to a very high standardWorking on my own or as part of a team was essential to the smooth running of operations and I implemented various initiatives to aid in retention and customer satisfaction to ensure a growing market of consumers.