Amarjit Dey Email & Phone Number

Kolkata Area, India

Responsibilities:• Maintaining the IT infrastructure of JIO Customer Care (BPO) by providing services and resolutions according to Infosec Policy and SLA with Concentrix.• Monitoring connectivity and port status of WAN-LAN connections.• Resolving issues by e-Mail communication and HPSM ticketing tool.• Co-operating NOC team for monitoring and diagnosing network infrastructure.• Providing Laptop support to Windows and MAC for VIP users.• Prepare Weekly and monthly status reports (assets, compliance, network). • Co-ordinating with SCCM team for OSD, Software and patch installation. • Routine checkup for security and vulnerability by Symantec Enterprise AV.• Provide in-house support to end users, in Citrix environment.• Hardware troubleshooting &Vendor coordination.

Kolkata Area, India

Cognizant Technology Solutions, GTP Kolkata (From Mar 2015) Customer Support Engineer (Payroll: VDA Infosolutions Pvt. Ltd.)CTS Project: NSS EUCS-FMS (ID# ITIS -1000081563)Responsibilities:• Providing support and service to the end users with high quality of technical resolution within an average time of SLAmaintained by Cognizant GSD (Global Service Desk) team. • Response and resolve user issues received via phone, e-mail and web portal, accordingly to priority SLA for P1, P2, P3, P4 requests, also escalate issues to other technical teams those resolutions are out of scope. • Installation, configuration, upgradation and troubleshooting of laptop, desktops and server systems.• Implementation, configuration and maintenance of Windows 7, 8, 10, Server 2008, Server 2012, Linux and MAC OS.• Routine check-up and update of various Non-Compliance (Antivirus, MS-SCCM, AD Bad-Hostname, software vulnerabil-ity). • Technical supports to CTS Academic Assessments, Sessions and Trainings.• Provide internal support to Cisco Video Conference rooms, configured with Cisco Tandberg and IP Phones.• Configuring and troubleshooting LAN Printers (MFPs) & Scanner (HP, Canon, Kodak). • Service call logging for hardware support and services with different H/W vendors (Ex: DELL, HP, Lenovo & Mac) • Providing extreme support to project wise client visits and conferences with foreign delegates.

Kolkata Area, India

• Conducting Training for Post-Graduation Diploma in Hardware Networking (PGDHN) candidates under Jadavpur University Project Impact [Basic Electronics, A+, N+, Server 2008, Linux].• Imparting critical training like data security, recovery, wireless security, Server 2008 Administration.• Supervise the organization lab and System setup, Wi-Fi protected network access, including LAN-WAN trouble shooting.• Maintaining Labs like Software, Multimedia, Financial Accounting, Hardware-Networking & others.• Responsible for System Support, Laptop, help-desk, and system services from hardware vendors.• Providing technical solutions to the end users and developers for stable network, fixed asset data integrity and office flexibility.• Covering OS Updates, Internet communication, Performance Tuning by utility software.

Routine check-up and maintenance of entire system level for hardware-software issues. Imparting as a trainer for Post-Graduation Diploma in Hardware Networking under Jadavpur University [Basic Electronics, A+, N+, Server 2008, Linux].Administrating 60 to 100 systems depending on LABs, including RIS, Print, Proxy and WDS servers.Responsible to tune-up and upgrade all operating systems, application software and hardware driver, including their patch management.Responsible for creating, testing PC images using Image Centre, WAIK and WIM.Maintaining Organizational website for up and down status, public and user access through the website C-Panel.Covering User Management, Internet communication, Performance Tuning.Planning and designing the Labs like Software, Multimedia, Financial Accounting, Hardware-Networking & others. Responsible for System and Laptop Support, helpdesk area, replacement of breakdown Systems. Monitoring routine Backup and Restoration with DAT drive.

Bokaro, Jharkhand, India

Assigned to look after the Annual Maintenance (Servers, PCs, Laptops, modems, printers and related all other hardware support) of three different company sites for 9 months.Ensuring the high level satisfaction under 24x7 service for corporate clients (HDFC, PNB Banks etc.). LAN Administration: add-remove users; printers; access right control list.Used Asset Insight to keep track of the software installed on the PCs and then use Ghost to create images.DHCP, NFS, SAMBA and apache monitoring under RHEL.More than 400 systems were maintained within this service period in Bokaro Steel City.

Bachelor'S Degree, Education

Activities and Societies: Students Union, Cultural Programs, Camps, Excursions...Graduated.

Higher Secondary, General Studies, B+

Madhyamik, General Studies, A+

Activities and Societies: Sports Team, Quiz, Work Education, Physical Education, Science Exhibitions, Volunteer...Schooling ..