Amarjit Dey Email & Phone Number

Kolkata Area, India

• Responsibilities:
• Maintaining the IT infrastructure of JIO Customer Care (BPO) by providing services and resolutions according to Infosec Policy and SLA with Concentrix.
• Monitoring connectivity and port status of WAN-LAN connections.
• Resolving issues by e-Mail communication and HPSM ticketing tool.
• Co-operating NOC team for monitoring and diagnosing network infrastructure.
• Providing Laptop support to Windows and MAC for VIP users.

Kolkata Area, India

• Cognizant Technology Solutions, GTP Kolkata (From Mar 2015) Customer Support Engineer (Payroll: VDA Infosolutions Pvt. Ltd.)CTS Project: NSS EUCS-FMS (ID# ITIS -1000081563)Responsibilities:
• Providing support and service to the end users with high quality of technical resolution within an average time of SLAmaintained by Cognizant GSD (Global Service Desk) team.
• Response and resolve user issues received via phone, e-mail and web portal, accordingly to priority SLA for P1, P2, P3, P4 requests, also escalate issues to other technical teams those resolutions are out of scope.
• Installation, configuration, upgradation and troubleshooting of laptop, desktops and server systems.
• Implementation, configuration and maintenance of Windows 7, 8, 10, Server 2008, Server 2012, Linux and MAC OS.
• Routine check-up and update of various Non-Compliance (Antivirus, MS-SCCM, AD Bad-Hostname, software vulnerabil-ity).

Kolkata Area, India

• Conducting Training for Post-Graduation Diploma in Hardware Networking (PGDHN) candidates under Jadavpur University Project Impact [Basic Electronics, A+, N+, Server 2008, Linux].
• Imparting critical training like data security, recovery, wireless security, Server 2008 Administration.
• Supervise the organization lab and System setup, Wi-Fi protected network access, including LAN-WAN trouble shooting.
• Maintaining Labs like Software, Multimedia, Financial Accounting, Hardware-Networking & others.
• Responsible for System Support, Laptop, help-desk, and system services from hardware vendors.
• Providing technical solutions to the end users and developers for stable network, fixed asset data integrity and office flexibility.

Routine check-up and maintenance of entire system level for hardware-software issues. Imparting as a trainer for Post-Graduation Diploma in Hardware Networking under Jadavpur University [Basic Electronics, A+, N+, Server 2008, Linux].Administrating 60 to 100 systems depending on LABs, including RIS, Print, Proxy and WDS servers.Responsible to tune-up and.

Bokaro, Jharkhand, India

Assigned to look after the Annual Maintenance (Servers, PCs, Laptops, modems, printers and related all other hardware support) of three different company sites for 9 months.Ensuring the high level satisfaction under 24x7 service for corporate clients (HDFC, PNB Banks etc.). LAN Administration: add-remove users; printers; access right control list.Used.

Bachelor'S Degree, Education

Activities and Societies: Students Union, Cultural Programs, Camps, Excursions...Graduated.

Higher Secondary, General Studies, B+

Madhyamik, General Studies, A+

Activities and Societies: Sports Team, Quiz, Work Education, Physical Education, Science Exhibitions, Volunteer...Schooling ..