Amarajith R Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

All the Feature of Microsoft Configuration Manager / SCCM / MECMMobile and Device teams (Refresh, Device Management, Upgrade etc.)Managing Azure Subscriptions And Resource GroupsWindows Information Protection settings, Set the MDM authorityDevice management capabilitiesTroubleshoot device enrollment , Applications Deployment on different Devicesand UsersMicrosoft Endpoint Manager Intune, Basic of of Microsoft END point ManagerEndpoint Manager product and featuresCustomizing Azure AD and Company PortalMicrosoft Endpoint Manager admin Centre console OverviewHybrid AD Configuration for IntuneConfigure Virtual Machines For High AvailabilityManage Azure Active Directory (AAD)Managing user accounts, administering security and compliance measures,configuringOffice 365 administration. Including Migration (G-suite, IMAP)Integrate On-premises Network With Azure Virtual NetworkManaged W10 WEB Autopilot AdministratorPushing Software's based on Scripts, EXE and MSI & Intune Win / Intune packagingCreating Azure AD specific Users, Groups and Azure AD Sync with on-premisesActive Directory -Sync Azure AD & ADEnroll Windows 10 device, iOS, MAC and Android Devices / Android for Work /EnterpriseMicrosoft Intune Family Products - Configuration Manager (SCCM), EndpointAnalytics, AutopilotInstalled both hard-wired and network-based CCTV systems to high standard.Knowledge about RADIUS,TACACS+, Oath and Open ID connect.Plan, Implement, and monitor network system and services, Such as Router,switches, Firewall, Servers, VPNs, LANs, WANs, and wireless networks. Configuredand maintained system hardware, software and network components.Installed, tested and evaluated new systems, applications and patches.Performed regular backups of critical data and documents.Configured, monitored and maintained Azure Storage Accounts, Virtual Networks,App Services, Web Apps and VMs.Implemented backup solutions for cloud-based systems using Azure Backupservice.

Bengaluru, Karnataka, India

Analyzed issues to identify troubleshooting methods needed for quickremediation.Served as primary point of contact for support relating to owned solutions andproducts.Communicated with stakeholders to share critical technical information anddeliver project updates.Met with team personnel to share details of discovered issues and recurrentcustom complaints.Gathered trend data from customer calls and interactions.Contributed to white papers, blogs and videos for marketing, sales and training.Provided guidance on installing and integrating new hardware components andsoftware to remote clients.Updated and maintained current customer support database.Responded to support requests from end-users and patiently walked individualsthrough basic troubleshooting tasks.Maintained current library of best practices, provisioning and configuration systemguidelines.Investigated and reduced incidents by establishing detailed tracking and reportingframeworks.Defined customer requirements, uncovered insights and completed projectsaccording to captured requirements.Completed verification and validation processes to create stable andhigh-performing systems.Managed all payment processing, invoicing and collections tasks.Managed highly organized document filing system for account records, maintainingstringent data securityAnalyzed billing procedures to evaluate backlogs and identify opportunities forimproved efficiency.Verified proper setup and tracking of billing accounts according to clientrequirements.

Bangaon Area, India

Performed recovery operations to restore systems following failures.Updated software for new functionality and improved security.Conducted tactical troubleshooting to identify faults.Configured networks to meet performance requirements.Resolved service user requests within target timeframes.Handled support desk calls, communicating complex technical information clearlyand succinctly for optimal service user understanding.Assisted customers with software package installations, enabling high-performingIT systems.Offered clear, reliable desk-side support to internal service users, rectifying issuesquickly and accurately.Provided first-class PC support, using outstanding working knowledge of variousWindows and Microsoft Office applications.Carried out accurate patching and unpatching of LAN points, enabling reliableoperational facilities.Utilised routing software and expert local knowledge to complete deliveries ontime.Followed all necessary protocols to ensure products were delivered safely andsecurely

Bangalore

Self-Employed on installing, managing and administrating windows XPI was assembling installations for new system, data backup, repair tool, restoretool, registry editSupported IT end-user concerns using troubleshooting and root cause analysis toresolve issues.Recommended options for disaster recovery and remote access security.Managed, tracked and coordinated problem resolution and escalation processes.Troubleshot complex multi-vendor network service provider issues.Assisted with implementation and support of network monitoring tools.Configured hardware, devices and software to set up work stations for employees.Collaborated with vendors to locate replacement components and resolveadvanced problems.Suggested software and hardware modifications to reduce lag time and improveoverall speed.Removed malware, ransomware and other threats from laptops and desktopsystems.Performed root cause analysis and general troubleshooting.Collaborated with outside departments to implement system-wide improvements.