Amarjit Kaur Email & Phone Number

Petaling Jaya, Selangor

• Provide academic support services (International, Cambridge and Kebangsaan syllabus, College courses) in the form of tutoring to students.• Collaborate with students to complete homework assignments, identify lagging skills and correct weaknesses.• Evaluate student progress in concentrated examination and develop plan of action for achievement. • Create customized handouts, study guides and assessments to evaluate and boost student knowledge.• Spearheaded tutoring… Show more • Provide academic support services (International, Cambridge and Kebangsaan syllabus, College courses) in the form of tutoring to students.• Collaborate with students to complete homework assignments, identify lagging skills and correct weaknesses.• Evaluate student progress in concentrated examination and develop plan of action for achievement. • Create customized handouts, study guides and assessments to evaluate and boost student knowledge.• Spearheaded tutoring sessions to help students in their academic acceleration programs.• Tutored over 200 students: 50% struggling and 10% advance or accelerated students in various core subjects and courses (i.e. Mathematics, Statistics, Science, English, Bahasa, Economics, Business Studies, Management Courses).• Educate students on study tips, exam strategies and scoring guidelines. Show less

Kuala Lumpur, Malaysia

• Managed and led a team of five Deployment Consultants and deployed SharePoint across Production, Engineering, Subsurface, Exploration, Upstream Business and other business portfolios.• Demonstrated strength in managing the overall deployment programs, risks, issues, escalations, dependencies and other interventions necessary to keep deployment on track, with special attention to interfaces (business stakeholders, IT suppliers) by consistently engaging and reporting to the business… Show more • Managed and led a team of five Deployment Consultants and deployed SharePoint across Production, Engineering, Subsurface, Exploration, Upstream Business and other business portfolios.• Demonstrated strength in managing the overall deployment programs, risks, issues, escalations, dependencies and other interventions necessary to keep deployment on track, with special attention to interfaces (business stakeholders, IT suppliers) by consistently engaging and reporting to the business leaders, i.e. IM&IT Manager, Upstream International Programme Manager, Business Champion, Change and Communication Lead, IT Leadership Team and business champions.• Collaborated the planning and estimation effort necessary for the deployment activities.• Evaluated each deployment by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operation efficiency.• Established, optimized and enforced business policies to maintain consistency and high-quality standards across all operations.• Presented deployment and mitigation plan to each business unit.• Reported weekly deployment status to the Upstream Programme Manager (based in Netherlands) and deployment streams.• Monitored closely the quality of deployment, adhering to E2E process and agreements made in Upstream specific. Consulted with customers to assess needs and propose optimal deployment and usage solutions.• Applied performance data to evaluate and improve deployment operations, target current business conditions and forecast needs.• Conducted performance appraisal and individual development reviews for direct reports. Show less

Kuala Lumpur

• Managed and led a team of Senior Executives into a Joint Venture business wide management of information life-cycle services across departments.• Responsible for the analysis, design and implementation of Information Management services, processes and methodologies and in line with business strategy to various business entities.• Managed Document, Records Management (DRM) and Knowledge Management (KM) portfolios lifecycle from strategic planning to tactical activities, including… Show more • Managed and led a team of Senior Executives into a Joint Venture business wide management of information life-cycle services across departments.• Responsible for the analysis, design and implementation of Information Management services, processes and methodologies and in line with business strategy to various business entities.• Managed Document, Records Management (DRM) and Knowledge Management (KM) portfolios lifecycle from strategic planning to tactical activities, including release plans and feature enhancement projects.• Act as the IM partner to provide overall accountability to both PETRONAS and Shell teams.• Responsible for all aspects of demand management of IM solutions, drive innovation, prioritization, implementation and support of a strategic portfolio of IM services, governance and compliance to meet the overall business objectives and Key Performance Indicators (KPI).• Change Management and Continuous Improvements were implemented to meet specific business IM enhancements.• Identified, assessed and mitigated Information Security and Risk Management (ISRM) problems. Provided active governance and compliance over IM&IT systems, processes and services. • Trained IM focal points, IM&IT team members, Data Controllers and Business Administration team to support the Continuous Improvement agenda covering IM, data and document quality and process improvement opportunities across IM Services Portfolio.• Managed IM&IT quality assurance program, including on-site evaluations, internal audits and customer surveys. Show less

Chengdu, Sichuan, China

• Managed and led a team of Data Quality (DQ) Analysts from Beijing and Chengdu offices to assist in leading DQ initiatives, perform data profiling, data analysis, propose defect prevention processes and techniques, conduct data quality assessments, root cause analysis and coordinate DQ improvement efforts for various business entities.• Worked closely with technical and cross-functional team members to deliver DQ business solutions, using DQ tools and operation data systems (EDM, CDS… Show more • Managed and led a team of Data Quality (DQ) Analysts from Beijing and Chengdu offices to assist in leading DQ initiatives, perform data profiling, data analysis, propose defect prevention processes and techniques, conduct data quality assessments, root cause analysis and coordinate DQ improvement efforts for various business entities.• Worked closely with technical and cross-functional team members to deliver DQ business solutions, using DQ tools and operation data systems (EDM, CDS, OpenWorks, SAP, ArcGIS, IQM, Spotfire, ETL and Information Analyzer).• Independently performed complex DQ work assignments and problem resolution across systems, processes and channels. Drove operational improvements which resulted in direct savings and improved profit margins.• Assessed and provided DQ metrics on the characteristics of validity, integrity, accuracy and completeness.• Developed and ran SQL queries against key systems for DQ analysis and reporting. Resolving numerous problems (i.e. unreliable data, incomplete data), improved operations and provided exceptional client support in data reports.• Maintain DQ documentation of Standard Operating Procedures (SOPs). Kept SOPs up-to-date with all changes implemented through operational improvements projects.• Prepared formal reports and presentations of findings and recommendations in response to DQ issues.• Conducted business user DQ technical trainings. Show less

Beijing City, China

• Managed and led a team of Outpost Focal Points in Beijing and Chengdu offices to assist in Shell Mobility Management in China.• Offered a specific Shell view of expatriate life by offering support complementary to Shell terms and conditions to help expatriate employees, their partners and families with the challenges of global mobility and strengthening communication within the network. • Delivered focused service and non-contractual expatriate and repatriate support and… Show more • Managed and led a team of Outpost Focal Points in Beijing and Chengdu offices to assist in Shell Mobility Management in China.• Offered a specific Shell view of expatriate life by offering support complementary to Shell terms and conditions to help expatriate employees, their partners and families with the challenges of global mobility and strengthening communication within the network. • Delivered focused service and non-contractual expatriate and repatriate support and information on all aspects of international mobility to Shell employees and their families prior arrival, during orientation visits, upon arrival and throughout their assignment. • Build internal database, provide a Meet and Greet service to the newly arrived families, offer advice and guidance on move and local issues, guide on local employment/career, organize networking events, and maintain close working relationship with HR department and stakeholders. • Maintained an on-line library of reports, local information, books, guides and newsletters to provide up-to-date and relevant resources to expatriate families throughout their assignment.• Produced first hand reports and information to internal and external clients, i.e. Annual Budget, Annual Report, Process Documents, Newsletters, Inside Guide, Business Brief, School and Clinic/Hospital List, Career and Development Guide, Website and more.• Actively participated and presented Stakeholder’s Communication topic in the Eighth Outpost Global Learning Event held in Kuala Lumpur in March 2011.• Actively participated in The Seventh Outpost Global Conference, held in Noordwijk aan Zee, The Netherlands (April 2008). Learnt and exchanged best practices, supported consultants to improve current outpost services, how to become more engaged with the expatriate and local communities and their needs, support global mobility with the Shell group of companies, developing technical and soft skills, etc. Show less

Sarawak, Malaysia

• Worked closely with SCM, Finance, Contract Holders and IM&IT staff to compile the details for tender plan and submit comprehensive contract papers to PETRONAS for IM&IT specific projects and services. The process involves market analysis, detailed technical/commercial evaluation, internal assessment, reviewing Contract Holders’ contract content and more. This final version of the contract paper can easily be used by PETRONAS, technical personnel and end-users with varying degrees of… Show more • Worked closely with SCM, Finance, Contract Holders and IM&IT staff to compile the details for tender plan and submit comprehensive contract papers to PETRONAS for IM&IT specific projects and services. The process involves market analysis, detailed technical/commercial evaluation, internal assessment, reviewing Contract Holders’ contract content and more. This final version of the contract paper can easily be used by PETRONAS, technical personnel and end-users with varying degrees of knowledge.• Ensured that all the IM&IT contract submission to PETRONAS are compiled following the Global Shell IT strategy, Shell security compliance and Contracting Policies & Procedures Manual (CPPM).• Responsibility include evaluating and writing of IM&IT Services ASCs and Exposure Notes content, work scope, performance information, consistency with standards and technical direction, technical and commercial justification and amending contract papers based on PETRONAS Affiliate Services Technical Review Committee (ASTRC) MoM comments.• Assisted Contract Holders and SCM in reviewing and amending contract details based on PETRONAS ASTRC and Joint Tender Committee (JTC) MoM.• Managed, verified and coordinated the IM&IT Master Procurement Plan (MPP) and Work Programme Budget (WP&B) submission to PETRONAS.• Executed and managed 2007 Global IT Charges payment process/activities in SAP and e-pproval on a quarterly basis to SIEP group.• Monitored and assisted Contract Holders and Portfolio Planners in contract management activities. Activities include monitoring contract expiry date and ACV, SAP and contract payment issues, market analysis, cost estimation/analysis, commercial/technical justification, pre-award, post-award, contract close-out activities, defining contract scope of work, contract performance reporting, coordinating queries on tenders, payment to 3rd Party vendors / Shell Affiliate services using SAP Blueprint System and e-pproval. Show less

Selangor, Malaysia

• Managed the CDMA (R15 & R16) project teams by providing the highest level organizational leadership and team processes in quality management through software engineering processes, tools and metrics.• Deployed strategic goals and objectives into CDMA operational plans and improvement projects. • Deployed quality management tools including problem solving tools, process management approaches and measurement tools.• Evaluated existing CDMA projects to identify improvements… Show more • Managed the CDMA (R15 & R16) project teams by providing the highest level organizational leadership and team processes in quality management through software engineering processes, tools and metrics.• Deployed strategic goals and objectives into CDMA operational plans and improvement projects. • Deployed quality management tools including problem solving tools, process management approaches and measurement tools.• Evaluated existing CDMA projects to identify improvements required in order to obtain organizational excellence and maximum benefits that are collaborated and aligned with customers.• Transferred knowledge and lessons learned from other projects to the CDMA team so that they could provide quality support services.• Ensured project compliance to Group strategy, alignment with the Global planning and budget, ensured adherence to the functional telecommunication domain process, collaborated and aligned with customers, and supported organizational excellence. • Provided constant visibility and status on quality of software products and processes and leadership proposal in implementing organization software improvement strategies to senior management.• Partnered with project quality engineers and project managers to support and uphold product quality, process improvement and software engineering best-practices using the CMMi model.• Participated actively in the CMMi activities and continuous improvement programs in quality, metrics, process and tool to support the organization.• Proactively participated in CMMi activities including closing document and process gaps, implementing best practices across projects, deploying the new set of processes and assets. Participated as a quality engineer for the ClassA SCAMPI 2003 appraisal for CMMi Level 5 assessment. • Awarded Certificate of Appreciation in recognition of significant contribution towards Interest Group Activities at Malaysia Software Center (2002). Show less

• Led a team of 8 engineers (in Tropicana Heights, Malaysia) into the development of high quality deliverables for the Release 16 CDMA project for 8 months.• Led a team of 12 engineers (in Arlington Heights, Texas) into the integration testing and debugging and on-site customer support for the Operations and Maintenance (OMC) simulator for 6 months.• Drive project related activities to completion in accordance to the project schedule and work breakdown structure, and allocated… Show more • Led a team of 8 engineers (in Tropicana Heights, Malaysia) into the development of high quality deliverables for the Release 16 CDMA project for 8 months.• Led a team of 12 engineers (in Arlington Heights, Texas) into the integration testing and debugging and on-site customer support for the Operations and Maintenance (OMC) simulator for 6 months.• Drive project related activities to completion in accordance to the project schedule and work breakdown structure, and allocated resources effectively by discipline skill, and managed schedule volatility, using Ms Project.• Executed and delivered the right project/system deliverables as defined in the annual project planning and ensured that the project activities are resourced and completed within the agreed schedule timeline.• Provided the highest level of leadership in technology and engineering excellence by driving the telecommunication domain selection, management and improvement.• Provided cross functional, cross business support and leadership to drive methodology linkages, commonality, efficiencies and trainings; i.e. to Japan, Israel and China users/internal customers.• Actively managed and provided technical solutions and support to resolve product/system issues.• Created the strategy for the system engineering and architecture team to cater to front-end activities as well as developed the system integration testing and achieving execution supremacy.• Tracked project progress with standard metrics and provided report status to senior management, team members and customers.• Identified project risk through risk analysis and executed action plans to mitigate against risk.• Communicated project issues to relevant stakeholder and resolved them in a timely manner.• Conducted performance evaluation on each individual team member, managed people issues and organized project training, mentoring, deployment of new tools and processes. Show less

Selangor, Malaysia

• Worked on cellular and cellular like Motorola proprietary systems such as Code Division Multiple Access (CDMA) and Network Element Management System (NEMS). • Responsibilities include code estimation, requirement analysis, system designing, coding, regression testing, test case development and environment set up, test tools and script development, test execution, report writing, problem report resolution, reporting/presentations to management and customers. • Developed and tested… Show more • Worked on cellular and cellular like Motorola proprietary systems such as Code Division Multiple Access (CDMA) and Network Element Management System (NEMS). • Responsibilities include code estimation, requirement analysis, system designing, coding, regression testing, test case development and environment set up, test tools and script development, test execution, report writing, problem report resolution, reporting/presentations to management and customers. • Developed and tested telecommunication software applications on UNIX and NT platforms within Motorola network management infrastructure.• Developed and executed test plans, scripts and test simulators; performed sanity test on Test Object and Network Elements commissioning. Development of procedure, practices and standards for analysis/representation of customer requirements and design of Motorola’s Operation and Support System (OSS) product implementation.• Worked with various teams to test target software releases and resolve software issues.• Adhered to the Software Development Life Cycle (SDLC) and internal processes defined and provided required metrics data for these activities.• Advisor for Test Interest Group. Responsibilities include assist in troubleshooting testing errors, development and implementation of new continuous process improvement technologies within the organization to increase productivity and/or reduce cycle time. Assessed and analyzed the impact of new technology and process against the organization goals. Show less

Kuala Lumpur, Malaysia

• Lectured and tutored Management Information System (MIS) courses to Higher Diploma Business students for one semester, as assigned by the Head of Programme and Head of Department. • Responsibilities include preparation of lecture lessons, questions and assignments, marking and invigilating examination papers.

Selangor, Malaysia

• Worked on Human Resource Management System (HRMS) consisting sub-modules of Personal, Payroll, Tax, Training and Development, and Attendance Systems. • Worked on system enhancement and support (maintenance) based on plant production and operation changes; and extended HRMS capabilities to accommodate HR services. • Executed HRMS system testing against Y2K system compliance.• Conducted user training and support to Human Resource users. • Completed the time-clock payroll… Show more • Worked on Human Resource Management System (HRMS) consisting sub-modules of Personal, Payroll, Tax, Training and Development, and Attendance Systems. • Worked on system enhancement and support (maintenance) based on plant production and operation changes; and extended HRMS capabilities to accommodate HR services. • Executed HRMS system testing against Y2K system compliance.• Conducted user training and support to Human Resource users. • Completed the time-clock payroll implementation system that allows employee payroll to be calculated based on their clock in and out of shift jobs.• Developed and executed the PGA-IT System (Quality Control Circle Activity) that integrates the HR database between departments to maximize performance and usability. Successfully completed the PGA-IT project presentation of integrating HR database through IT to achieve internal customer satisfaction, which was evaluated and presented for outstanding yearly performance. Show less

Kuala Lumpur, Malaysia

• Worked on Customer Demand Forecast System, activities include gathering customer requests and interpreting them into continuous improvement process model.• Worked on the World-Wide Pricing at First Contact System for the Marketing sector, focusing on the Hong Kong region. Activities include designing the user interface and process flow for all 16 transaction modules in the World-Wide Pricing System.• Displayed ability to understand business concepts and pick up the necessary… Show more • Worked on Customer Demand Forecast System, activities include gathering customer requests and interpreting them into continuous improvement process model.• Worked on the World-Wide Pricing at First Contact System for the Marketing sector, focusing on the Hong Kong region. Activities include designing the user interface and process flow for all 16 transaction modules in the World-Wide Pricing System.• Displayed ability to understand business concepts and pick up the necessary technical skills to complete assigned tasks, in this case programming using HTML (HyperText Manipulation Language), JavaScript, Mambo and C++.• Received recognition for displaying a pleasant personality, interacting well with the team members and demonstrating competence as industrial trainee. Show less

Mba, Mba

Results: Distinction

Bachelor, Computer Science & Information System

Major: MIS (Management Information System) Recipient of State (Johor State, Malaysia) Education Scholarship. Awarded Dean's List best.

Spm, Spm