Amar Kairon Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Senior Consultant at Certus Solutions Limited

Auckland, New Zealand

-Applications Specialist for Mercury’s Asset Management Systems (Maximo) and for primary support for the ArcGIS/Spatial platform and Works Control System (Eclipse)-Support responsibilities include maintaining service up-time, technical analysis for faults and service restoration based on ITIL methodology-Project support responsibilities include business analysis tasks gathering requirements, process improvement/design, and managing workshops with the stakeholders-Maximo experience… Show more -Applications Specialist for Mercury’s Asset Management Systems (Maximo) and for primary support for the ArcGIS/Spatial platform and Works Control System (Eclipse)-Support responsibilities include maintaining service up-time, technical analysis for faults and service restoration based on ITIL methodology-Project support responsibilities include business analysis tasks gathering requirements, process improvement/design, and managing workshops with the stakeholders-Maximo experience includes application configuration, integration, testing, deep problem troubleshooting, and data analysis-Manage weekly meetings with the Maximo Advisory Group to discuss criticality and prioritisation of Maximo enhancements -Activities and administrative tasks managed within the Atlassian stack including Jira, Confluence with integration into MS Teams -Administration and functional responsibilities include managing licensing, process improvement, updating documentation, training, and system change requests -Manage relationships with internal stakeholders, business users, project team, and outsourced IT providers Show less

Auckland, New Zealand

-Primary Applications Specialist for the University’s Asset Management Systems Maximo for Facilities Management-Day to day technical responsibilities include maintaining, managing, and enhancing Maximo via service requests, incidents, and projects -Administration and functional responsibilities include managing licensing, process improvement, updating documentation, training, and system change requests -Maximo experience includes application configuration, integration, testing… Show more -Primary Applications Specialist for the University’s Asset Management Systems Maximo for Facilities Management-Day to day technical responsibilities include maintaining, managing, and enhancing Maximo via service requests, incidents, and projects -Administration and functional responsibilities include managing licensing, process improvement, updating documentation, training, and system change requests -Maximo experience includes application configuration, integration, testing, deep problem troubleshooting and data analysis-Project responsibilities include scoping business requirements, solution design, writing/reviewing functional & technical specifications, business communications, testing, and providing SME support-Workload managed in a fully Agile/DevOps environment via Atlassian Jira in two-week sprints. All tasks refined, prioritised, and delivered post business planning-Working relationships with business owners, project managers, 3rd party suppliers (Certus), business users and various areas of IT Show less

Wellington, New Zealand

-Support Analyst for Transpower’s Asset Management Systems, primarily Maximo and secondary to all other AMS applications including ArcGIS, Corporate PI (SCADA), HPQC, and various Grid Development and Operations applications -Support responsibilities included maintaining service up-time, technical analysis for faults and service restoration-Other responsibilities included change management for all Production releases, engagement with application business owners, and various 3rd party… Show more -Support Analyst for Transpower’s Asset Management Systems, primarily Maximo and secondary to all other AMS applications including ArcGIS, Corporate PI (SCADA), HPQC, and various Grid Development and Operations applications -Support responsibilities included maintaining service up-time, technical analysis for faults and service restoration-Other responsibilities included change management for all Production releases, engagement with application business owners, and various 3rd party support vendors (Certus, Eagle)-Worked on various projects with responsibilities including scoping business requirements, solution design, reviewing project functional & technical specifications, ensuring business requirements were being met, working with the vendors/testers, and assisting with technical inquiries.-Managed BAU and project deliverables via Atlassian Jira in conjunction with an Agile/DevOps environment-Provided 3rd level support to the business staff including all functional and technical systems support, data management and extraction (via SQL), training, processing enhancement requests-Involved with BAU break/fix and enhancement development, including application configuration and integration; managed the process to testing and release to Production systems Show less

Wellington, New Zealand

-Responsibilities included working with a project team to build, implement and deploy an asset management solution (Maximo). -Worked with various project streams (data migration, testing, environments & integration, & release management) and coordinated tasks to maintain milestones.-Supported Maximo post go-live and continued to work with the project team to deploy additional functionality requested by the business. -BAU support included taking end user inquiries, aiding ad-hoc data… Show more -Responsibilities included working with a project team to build, implement and deploy an asset management solution (Maximo). -Worked with various project streams (data migration, testing, environments & integration, & release management) and coordinated tasks to maintain milestones.-Supported Maximo post go-live and continued to work with the project team to deploy additional functionality requested by the business. -BAU support included taking end user inquiries, aiding ad-hoc data (SQL) requests, general functionality inquiries, application configuration, user & security administration. Show less

-First point of call for support with supporting the KiwiRail corporate environment based on ITIL practices-Provided first and second level support for hardware ranging from end user desktop/laptop support and mobile support -Provided first and second level software support included Microsoft user applications from Windows and Office to more enterprise applications such as Active Directory, Exchange Server, Citrix and KiwiRail proprietary applications-Responsible for documenting and… Show more -First point of call for support with supporting the KiwiRail corporate environment based on ITIL practices-Provided first and second level support for hardware ranging from end user desktop/laptop support and mobile support -Provided first and second level software support included Microsoft user applications from Windows and Office to more enterprise applications such as Active Directory, Exchange Server, Citrix and KiwiRail proprietary applications-Responsible for documenting and updating existing technical support documentation Show less

Toronto, Ontario, Canada

-Assisted end users with hardware support for PC’s, servers, VPN, mainframes and printers. -Reviewed incident priorities and content to ensure level of services was maintained within SLA’s-Managed service desk problems with relevant parties until resolution-Responsible for developing, testing and supervising training programs for existing and new staff. -Involved with new IBM account migrations and handled project related responsibilities developing project plans, change… Show more -Assisted end users with hardware support for PC’s, servers, VPN, mainframes and printers. -Reviewed incident priorities and content to ensure level of services was maintained within SLA’s-Managed service desk problems with relevant parties until resolution-Responsible for developing, testing and supervising training programs for existing and new staff. -Involved with new IBM account migrations and handled project related responsibilities developing project plans, change requests, achieving milestones, risk management, escalation requests, and communication amongst all parties involved. Show less

Education record

Network Engineering

Education record