Senior Consultant at Certus Solutions Limited

-Applications Specialist for Mercury’s Asset Management Systems (Maximo) and for primary support for the ArcGIS/Spatial platform and Works Control System (Eclipse)-Support responsibilities include maintaining service up-time, technical analysis for faults and service restoration based on ITIL methodology-Project support responsibilities include business analysis tasks gathering requirements, process improvement/design, and managing workshops with the stakeholders-Maximo experience… Show more -Applications Specialist for Mercury’s Asset Management Systems (Maximo) and for primary support for the ArcGIS/Spatial platform and Works Control System (Eclipse)-Support responsibilities include maintaining service up-time, technical analysis for faults and service restoration based on ITIL methodology-Project support responsibilities include business analysis tasks gathering requirements, process improvement/design, and managing workshops with the stakeholders-Maximo experience includes application configuration, integration, testing, deep problem troubleshooting, and data analysis-Manage weekly meetings with the Maximo Advisory Group to discuss criticality and prioritisation of Maximo enhancements -Activities and administrative tasks managed within the Atlassian stack including Jira, Confluence with integration into MS Teams -Administration and functional responsibilities include managing licensing, process improvement, updating documentation, training, and system change requests -Manage relationships with internal stakeholders, business users, project team, and outsourced IT providers Show less

-Primary Applications Specialist for the University’s Asset Management Systems Maximo for Facilities Management-Day to day technical responsibilities include maintaining, managing, and enhancing Maximo via service requests, incidents, and projects -Administration and functional responsibilities include managing licensing, process improvement, updating documentation, training, and system change requests -Maximo experience includes application configuration, integration, testing… Show more -Primary Applications Specialist for the University’s Asset Management Systems Maximo for Facilities Management-Day to day technical responsibilities include maintaining, managing, and enhancing Maximo via service requests, incidents, and projects -Administration and functional responsibilities include managing licensing, process improvement, updating documentation, training, and system change requests -Maximo experience includes application configuration, integration, testing, deep problem troubleshooting and data analysis-Project responsibilities include scoping business requirements, solution design, writing/reviewing functional & technical specifications, business communications, testing, and providing SME support-Workload managed in a fully Agile/DevOps environment via Atlassian Jira in two-week sprints. All tasks refined, prioritised, and delivered post business planning-Working relationships with business owners, project managers, 3rd party suppliers (Certus), business users and various areas of IT Show less

-Support Analyst for Transpower’s Asset Management Systems, primarily Maximo and secondary to all other AMS applications including ArcGIS, Corporate PI (SCADA), HPQC, and various Grid Development and Operations applications -Support responsibilities included maintaining service up-time, technical analysis for faults and service restoration-Other responsibilities included change management for all Production releases, engagement with application business owners, and various 3rd party… Show more -Support Analyst for Transpower’s Asset Management Systems, primarily Maximo and secondary to all other AMS applications including ArcGIS, Corporate PI (SCADA), HPQC, and various Grid Development and Operations applications -Support responsibilities included maintaining service up-time, technical analysis for faults and service restoration-Other responsibilities included change management for all Production releases, engagement with application business owners, and various 3rd party support vendors (Certus, Eagle)-Worked on various projects with responsibilities including scoping business requirements, solution design, reviewing project functional & technical specifications, ensuring business requirements were being met, working with the vendors/testers, and assisting with technical inquiries.-Managed BAU and project deliverables via Atlassian Jira in conjunction with an Agile/DevOps environment-Provided 3rd level support to the business staff including all functional and technical systems support, data management and extraction (via SQL), training, processing enhancement requests-Involved with BAU break/fix and enhancement development, including application configuration and integration; managed the process to testing and release to Production systems Show less

-Responsibilities included working with a project team to build, implement and deploy an asset management solution (Maximo). -Worked with various project streams (data migration, testing, environments & integration, & release management) and coordinated tasks to maintain milestones.-Supported Maximo post go-live and continued to work with the project team to deploy additional functionality requested by the business. -BAU support included taking end user inquiries, aiding ad-hoc data… Show more -Responsibilities included working with a project team to build, implement and deploy an asset management solution (Maximo). -Worked with various project streams (data migration, testing, environments & integration, & release management) and coordinated tasks to maintain milestones.-Supported Maximo post go-live and continued to work with the project team to deploy additional functionality requested by the business. -BAU support included taking end user inquiries, aiding ad-hoc data (SQL) requests, general functionality inquiries, application configuration, user & security administration. Show less

-First point of call for support with supporting the KiwiRail corporate environment based on ITIL practices-Provided first and second level support for hardware ranging from end user desktop/laptop support and mobile support -Provided first and second level software support included Microsoft user applications from Windows and Office to more enterprise applications such as Active Directory, Exchange Server, Citrix and KiwiRail proprietary applications-Responsible for documenting and… Show more -First point of call for support with supporting the KiwiRail corporate environment based on ITIL practices-Provided first and second level support for hardware ranging from end user desktop/laptop support and mobile support -Provided first and second level software support included Microsoft user applications from Windows and Office to more enterprise applications such as Active Directory, Exchange Server, Citrix and KiwiRail proprietary applications-Responsible for documenting and updating existing technical support documentation Show less

-Assisted end users with hardware support for PC’s, servers, VPN, mainframes and printers. -Reviewed incident priorities and content to ensure level of services was maintained within SLA’s-Managed service desk problems with relevant parties until resolution-Responsible for developing, testing and supervising training programs for existing and new staff. -Involved with new IBM account migrations and handled project related responsibilities developing project plans, change… Show more -Assisted end users with hardware support for PC’s, servers, VPN, mainframes and printers. -Reviewed incident priorities and content to ensure level of services was maintained within SLA’s-Managed service desk problems with relevant parties until resolution-Responsible for developing, testing and supervising training programs for existing and new staff. -Involved with new IBM account migrations and handled project related responsibilities developing project plans, change requests, achieving milestones, risk management, escalation requests, and communication amongst all parties involved. Show less