Provided excellent customer service while promoting loyalty programs to increase sales potential.Balanced daily transactions on a computerized point-of-sale system.Issued receipts, refunds, credits or change due to customers.Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

•Effectively assisted customers with various inquiries, providing information on account balances, trans-action details, and general banking services.• Developed a strong understanding of the bank’s products and services, including savings accounts,loans, credit cards, and investment options.• Successfully increased sales by 20% through effective cross-selling of banking products and services.• Assisted customers in navigating and utilizing online banking services, providing guidance on accountmanagement, bill payments, and electronic transfers.• Effectively resolved customer issues and concerns, demonstrating strong problem-solving skills andensuring a positive customer experience.