A Regulated Canadian Immigration Consultant helping people realize their dream of moving to Canada.

As the General Manager (Operations) I reported to, and was tasked by, the owner of the property which had a boutique hotel, a bar/lounge and a cafe. At a crucial point in the life of the 18 year old business, I was entasked with turning around an organization that had been in the red recently and was undergoing a major facelift. Some of the accomplishments of my role were:♦Instilling a service oriented culture in the staff of 64 employees through effective human resource management by strategic placement of employees in suitable roles.♦Displaying a high level of organizational skills through an effective means of inventory control for all three business fronts.♦Exhibiting superior negotiation and communication skills, as well as a deep understanding of the business by identifying and retaining high profit centres such as liquor and beverages, and forming strategic alliances with business partners who were better placed to handle other aspects of the business such as food preparation and procurement, and maintaining an online presence. This resulted in an overall turn around of the business.

A Co-op internship as required by the Master of Global Business Degree offered by University of Victoria. Opportunity to work in exports with Ralson (India) Limited, the largest exporter of bicycle tires and tubes from India, and one of the largest manufacturers in the world of the same.♦Assist the export division of Ralson (India) Limited to receive and process international orders of bicycle tires, tubes and components, as well as tires and tubes for motor cycles, scooters, tractors, three-wheelers and light commercial vehicles.♦Display organizational skills by preparing pre-shipment documents such as Pro-Forma Invoice, Order Checklist, Store Packing List, Production Indent, Store Packing Annexure, Item-wise Detail, Invoice, Packing List and Shipping Bill.♦Demonstrate attention to detail while preparing post-shipment documents such as Bill of Lading, Commercial Invoice, Insurance Policy, Certificate of Origin, Packing List and Inspection Certificate. ♦Exhibit customer orientation through client interaction while providing shipment updates.

♦ Managed a 100+ vehicle fleet logistics using organizational and time management skills to accurately meet reservation demand.♦ Developed and managed an effective employee team of seven members using leadership abilities which exceeded corporate goals of the business model.♦ Successfully closed sales calls through superior marketing skills resulting in a 30 per cent increase in fleet size.♦ Hired, trained and managed several new hire employees using motivational skills resulting in successful employee development and promotions thereafter.

♦ Instilled superior customer service qualities in teams through leadership skills and exceeding goals in four locations.♦ Built efficient teams using attention to detail resulting in achieving all personal and branch goals.♦ Motivated employees using efficient communication and feedback techniques resulting in three promotions in one month.♦ Awarded 'Cup of Champions' recognition as the best performing Assistant Branch Manager for one quarter for exceeding individual and branch performance.

♦ Successful in marketing efforts to external business partners resulting in increased revenue and volume.♦ Developed an understanding of the business model by clearing the internal assessment for management.♦ Assumed greater responsibility by using organizational skills to develop duty rosters and track employee performance.

♦ Provided exceptional customer service by handling front line operations while achieving customer satisfaction goals of the company.♦ Increased additional revenue of the company by selling supplementary products using exceptional selling techniques.♦ Awarded 'Cup of Champions' recognition in three consecutive quarters for being in the top 10 all-round sales performers of British Columbia, Canada.♦ Performed all assigned duties as per deadlines using organizational skills in a fast paced environment.♦ Adopted additional A/R and fleet management duties displaying a strong work ethic.

♦ Demonstrated customer service skills through direct dealing with customers which resulted in over-turning unfortunate situations and every customer leaving satisfied♦ Demonstrated abilities of problem solving by handling customer queries and requests with a hundred per cent success rate♦ Attention to detail portrayed by accurately handling cash including managing a daily cash deposit with zero error which simplified the accounting procedure

♦ Used organizational skills to set up seminars and conduct presentations♦ Portrayed superior marketing talent by organizing the campaign efforts for UFV India♦ Showcased recruitment abilities by successfully enrolling three students into UFV India usingdeveloped communication and presentation skills