Amar Khot Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

1. Handling 04 districts - 08 dealerships, 02 branches & 03 authorised service points.2. Have resolved 90% of the customer complaints within 48 hrs.3. Maintained dealer rank at No.1 in CSI year on year.4. Target adherence towards service revenue business is 85% and 90% for genuine spares part & oil, respectively.5. Credit Management –Managed dealer outstanding and maintained the retail cycle. Also, maintained the dealer Service Absorption Ratio as per standards for every term.6. Inventory management – Have maintained the inventory for spares, oil and tractors as per norms7. Resolved legal issues raised by customers 8. Conducting trainings for dealer team on product.9. Driving customer focus events to improve customer loyalty towards the brand – (Customer Meets, Demonstrations, Service Camps, Mahindra Loyalty programs, etc.)10. Establish new product & regular product in the market by carrying out trails & technical analysis and reporting the same in the form of technical reports, feedback & claims for improvement.11. Ensured dealership readiness for new product launches.12. Driven the dealer team on system usage, ensuring smart working with less efforts.

T'Chad, Africa

1. Handled the complete network for the country Tchad, Africa 2. Driven spare part revenue business at 100% adherence to the plan3. Have resolved 95% of the customer complaints within 48 hrs.4. Resolving transit and assembly issues.5. Establish new product & regular product in the market by carrying out trails & technical analysis and reporting the same in the form of technical reports, feedback & claims for improvement6. Implement and track process improvement & quality checks at assembly line for CKD / SKD units.7. Rationalization of spare parts inventory & arranging of brake down part.8. Driving customer focus events to improve customer loyalty towards the brand – (Customer Meets, Demonstrations, Service Camps, Mahindra Loyalty programs, etc.)9. Ensured dealership readiness for new product launches.

1. Provide technical support to the field team on critical product issue through field fix solution.2. Analyse of field technical report, warranty claims/parts received & take up the top sporadic issues with Quality, Design (R&D), Manufacturing, Dispatch etc. departments for prompt actions & solution3. Resolve complaint reported by filed team through research- analyse and send best long term solution4. Created platforms – Service Bulletins, Excellence kits to communicate on product improvements and new changes to the field team5. Take decisions over retro fitments for critical filed issues as per guidelines.6. Develop and update service literatures (e.g. Service Manual, Parts Catalogue, and Owner’s Manual etc.)7. Conduct serviceability analysis (DFS) on new product & close them with the help of Quality & Design team.8. Develop new systems and processes for efficient and effective working.9. Conduct filed trials and analysis with Quality & Design team for new / critical issues.

Diploma, Automobile

Ssc