Sr. Strategic Account Advisor, Financial Services
Current
Jun 2023 - Present
AeroLeads people directory · profile
A. Mark Schrader Email & Phone Number
Customer Engagement Leader
at
Twilio
2 work emails found
@twilio.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Engagement Leader
Location
Los Angeles, California, United States
Who is A. Mark Schrader? Overview
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Quick answer
A. Mark Schrader is listed as Customer Engagement Leader at Twilio, based in Los Angeles, California, United States. AeroLeads shows a work email signal at twilio.com and a matched LinkedIn profile for A. Mark Schrader.
A. Mark Schrader previously worked as Sr. Strategic Account Advisor, Financial Services at Twilio and Caregiving at Career Break. A. Mark Schrader holds Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services from Oral Roberts University.
Company email context
Email format at Twilio
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*@twilio.com
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Profile bio
About A. Mark Schrader
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in driving digital transformation, creating unique customer experiences and exceptional outcomes within a diverse set of industries. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.Industries and sectors including: e-commerce, retail, healthcare, media, real estate, tech, blockchain-technologies, and Fortune 500 customers. For example, Nordstrom, VF Corporation, Google-Fitbit, Home Depot, Comcast, Snapchat, Robinhood, Broadcom, VMware, E*Trade, NBCUniversal, NYU Langone, Aflac, Prudential and Erst & Young were some of my customers.
Listed skills include Social Media, Sales, Microsoft Office, Social Media Marketing, and 15 others.
Current workplace
A. Mark Schrader's current company
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10 roles
A. Mark Schrader work experience
A career timeline built from the work history available for this profile.
Caregiving
Career Break
Took extended time off from working to become full-time caretaker in order for my wife to return to the workforce. An incredible opportunity to spend dedicated time with my two kids and support our family in this way.
Dec 2022 - Jun 2023
Principal Customer Success Manager, Team Lead
- Earned a seat at the leadership table with continuous strives in relationship development, account management, premier customer service, team collaboration, leadership, penetrating markets and territories while.
- Coached, trained, and analyzed the performance data of 8 team members to provide meaningful insights, enabling in-formed decision-making and greater customer engagement.
- Dedicated focus to reducing account contraction, mitigating revenue risk, and supporting customer’s desired digital engagement goals.
- Established project leader inside the Go-To-Market department; key contributor to Global CS KPI’s.
- Advised customers with detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Specialized in teaching ‘how-to-Twilio’ and how to discover and strengthen a customer’s story with Twilio.Business Results:
Sep 2022 - Feb 2023
Sr. Customer Success Manager, Team Lead
Sep 2021 - Sep 2022
Sr. Customer Success Manager, Enterprise
Apr 2020 - Sep 2021
Customer Success Manager
Apr 2018 - Apr 2020
Small Group Director
- Given my experience in customer success, onboarding, training, and program management, I was selected by the Liberty's leadership team to be the first Small Groups Director for the church. In my time as director, the.
- Cared for and oversaw the church’s small group ministry with over 1,000 members in attendance across the 5 boroughs.
- Developed and maintained the small group strategy that aligned with the overall vision of the church.
- Implemented and maintained system applications for small group leader communication and attendance tracking.
- Established ongoing training program for small group leaders.
- Recruited and trained new small group leaders and coaches.Results:
Apr 2016 - Aug 2018
Head Of Customer Experience Manager
- Chosen as the critical first-hire, outside of the Founders, at a SaaS company providing simple solutions for churches and non-profits to allow digital donations.Leadership Contributions:
- Navigated multiple roles including partnerships, sales, support, with aligned focus on Customer Success Manager.
- Formed pricing and packaging recommendations for customer success and support offerings.
- Identified common customer challenges and actively suggested solutions to product leaders to improve customer experience.
- Supervised daily support and customer success functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Jan 2016 - Apr 2018
Customer Experience Manager
Oct 2014 - 2016
Intern
- Hand selected by COO to participate in the Bowery Mission's first internship program.
- Partnered with members, clients and donors regarding the development of new programs.
- Gathered personal stories from program members for a key 2013 campaign initiative.
- Updated, organized, and digitized critical files.
May 2013 - Aug 2013
1 education record
A. Mark Schrader education
-
Oral Roberts University
FAQ
Frequently asked questions about A. Mark Schrader
Quick answers generated from the profile data available on this page.
What company does A. Mark Schrader work for?
A. Mark Schrader works for Twilio.
What is A. Mark Schrader's role at Twilio?
A. Mark Schrader is listed as Customer Engagement Leader at Twilio.
What is A. Mark Schrader's email address?
AeroLeads has found 2 work email signals at @twilio.com for A. Mark Schrader at Twilio.
Where is A. Mark Schrader based?
A. Mark Schrader is based in Los Angeles, California, United States while working with Twilio.
What companies has A. Mark Schrader worked for?
A. Mark Schrader has worked for Twilio, Career Break, Twilio Inc., Liberty Churches, and Kindrid.
How can I contact A. Mark Schrader?
You can use AeroLeads to view verified contact signals for A. Mark Schrader at Twilio, including work email, phone, and LinkedIn data when available.
What schools did A. Mark Schrader attend?
A. Mark Schrader holds Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services from Oral Roberts University.
What skills is A. Mark Schrader known for?
A. Mark Schrader is listed with skills including Social Media, Sales, Microsoft Office, Social Media Marketing, Nonprofits, Facebook, Creative Strategy, and Program Management.
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