Project & Engagement Manager - Robotic Process Automation
Bengaluru Area, India
• Managing multiple client engagements and projects for EXILANT’s patented Robotic Automation Product “Fusion” in the roles of an Engagement Manager and Project Manager.• Fusion is a “Client Side” Enterprise Application Integration technology, which provides workflow automation between several applications, bi-directional integration with ZERO code change.• Fusion eliminates User Latency by integrating and automating workflows among a variety of desktop applications such as Windows, Host, Mainframe, Web, CITRIX, OCR etc., and creating consolidated views of related business data by integrating at the UI layer of a desktop• Engagement Manager for multiple clients – Responsible for revenue generation, profit & loss, stakeholder management, identify projects for automation, quantify the benefits in term of AHT reduction, FTE reduction for client and thereby establishing a roadmap for the engagement.• Project Manager – Responsible for process analysis, process re-engineering, scoping, project initiation & planning, development/implementation, risk management, project delivery, post implementation review, project close out / handover and support/maintenance.• Stakeholder management - Held periodic internal and external meetings on project progress & delivered status reports highlighting the delivery status with key milestone accomplished, issues, risks & risk mitigation plans• Communication’s management - Single point of contact for all communications between the customer’s and EXILANT for the engagement and for complete SDLC thereby maintaining client communications and relationship.• Established and streamlined the process’s for Fusion projects, QA testing & Implementations.• People Management – Forecasting the resource utilization based on engagement road map and managing multiple teams consisting of process architects, technical developers for Fusion automation projects to ensure all milestones are achieved within the agreed timelines.