• Liaise with President and CFO to implement efficiencies, reduce overhead, and provide input of future investments• Oversee the management of the Managed Print Program. Over 4 years this program has seen an average growth of 35% with an average reduction of 22% of the cost of goods sold• Assisted with negotiations to become the sole Canadian distributor of Germany’s largest large-format printer manufacturer (Rowe)• Collaboratively work with the service and sales departments to ensure proper training of staff and management and to oversee training on new technologies• Work closely with three levels of government to ensure that all regulatory mandates are adhered to, in particular with regard to the Privacy Act

• Responsible for moving and combining the entire IT infrastructure of two separate offices (150 employees) into a single facility• Liaised with Operations Director and President to move and upgrade Hemmera’s National Data Centre• Managed an IT team of six people from Level 1 to Senior Systems Administrator encompassing onboarding staff, performance and salary reviews, working as part of a confidential team during staff offboarding to follow company policies and procedures, empowering staff to make decisions based on their scope of work• Responsible for making decisions related to how technology is used within the company and communicating decisions to staff• Collaborated with the HR Department to implement policies and procedures related to data management, hardware and network access

Work with a great team to maintain and operate the computer systems and network for Hemmera

• I held seven positions at RONA over 12 years, each with increasing responsibility: Resource Protection Officer, Inventory Control Assistant, Retail Department Assistant, Opening/Closing Supervisor, Retail Department Team Leader, Credit Department Clerk, and lastly, IT Service Agent. I was being groomed for a District Manager position; sadly RONA underwent major staff cuts in 2012.• Demonstrated to Western Regional and Store managers how to quantify the effect of shrinkage on their profit margins• Wrote and implemented new policies and procedures to reduce shrinkage; reduced store shrink by over 55% in over two years• Established and communicated procedures and controls and trained staff in inventory handling• Managed Receiving and Inventory Control; contributed to reducing inventory by over $1 million, increased margins over 7%• Provided high-level support for MS Office applications, computer, printer, phone systems, WAN-LAN systems• Created reference tools for staff for diagnostic, programming and repair purposes• Provided customer support by telephone; assist in problem-solving and credit increases for stores and customers• Performed credit and checks, reconciled accounts, followed up on payments and sent accounts to collections as required• Created new forms to improve the system of tracking credit client data more accurately• Researched and recommended camera systems and upgrades obtained quotes and managed installation of systems• Analyzed product choice and applications for customers; educated staff and customers on product qualities, uses and installation • Supervised a junior salesperson; assigning and communicating the tasks to complete in an appropriate time• As Hardware Department Head, I increased Gross Margin $ by 4.7% on department sales that increased by 2.5%, while store sales declined by 4.4%. Increased Gross Margin % almost a full percentage point; exceeding comparable store increases.

•Increased Gross Margin $ by 4.7% on department sales that increased by 2.5% while store sales declined by 4.4%. Increased GM % almost a full percentage point; exceeding comparable store increases. •Helped customers make the best product choice for their specific application, including estimating appropriate quantities, proper installation, use and care of tools, equipment and supplies and informed them of RONA’s installations program. •Removed slow moving SKUs and worked with vendor reps to credit defective products and buy-back slow moving product. •Re-merchandized the department; evaluated new products and determined what discretionary products to stock. •Reduced store shrink by over 55% in the last two years. •Supervised a junior sales person; assigning tasks to complete in appropriate time. •Educated staff on product performance qualities, uses and installation.