Perform Tech Refresh and Hardware Deployment which includes Desktops, Laptopsand printers.Provide IT technical onsite support for end user services problem which includesidentification, diagnosis, rectification and escalation.To perform installation, de-installation, configuration, technical supports,troubleshooting and resolution to the clients.Support on desktops, notebooks, printers, scanners hardware components.Handling & maintenance of System for staff in software & hardware to diagnose theissue.Installation, re-installation, troubleshooting and reconfiguration of MicrosoftWindows and Microsoft applications that are found in the Desktop PCs andNotebook PCs.Responsible for tracking hardware and software inventory and report to assetmanagement team on a regular basis.Liaising with internal team to resolve the technical/IT related issues.    First level troubleshooting of network connectivity in a LAN/WAN environment.Follow SLA standards and procedures defined by the global IT group.

Maintenance of Desktop & Laptop for efficient operation.Troubleshooting problems in hardware & software.Setup new system for staff, Installation, configuring of Systems and projector.Handling & maintenance of System for staff in software & hardware to diagnose the issue.Implement backup process and assess systems for upgrades & replacement.Liaising with internal team to resolve the technical/IT related issues.Prepare & maintain IT assets inventory. Safe Entry, Contactless temperature device maintenance and backup from the device on daily basics.Ensure smooth operations of class rooms.Learner material stock maintenance of Course slides in laptop & course material.Trainer Log book in-charge, Trainer Kit issuance & collection.Training Centre front office management and enquiry. Implementation of Safe Management Measures in training center's.Standardization of activities, Creating checklist & SOP’s.

Install and configure software and hardware systems.Troubleshoot Basic IT problems & technical support in hardware and software.Set-up, installation, re-installation of PCs and peripherals such as printers, scanners & projectors.IT supports to staffs on computers, software and hardware matters/problems. Able to diagnose and resolve the faults.Prepare IT services Monthly reports.Assist in IT asset inventory reporting.Maintain the Biometric system for the staffs, to generate and submit the report.Assist in the preparation of regularly scheduled reports.To ensure all contractors follow the monthly maintenance schedule.Prepare progress report to attend monthly meeting and minutes of meeting.Monitoring stationery levels and ordering office supplies. Coordinating repairs & services to office equipment’s.Submit the Petty cash expenses report monthly. Provide general administrative and clerical support including call, mailing, scanning, faxing and filing system in soft and hard copy.

• Customer satisfaction and sales co-ordination.• Creating and maintaining customer database.• Showroom maintenance and house keeping.• Visual Merchandising.• Handling petty cash and Store accounts.• Handling stocks inward and outward.• Store auditing and stock checking.• Sending over all reports to Head Office on daily, weekly and monthly basis.• Setting individual targets, target tracking and KPI's.• Executing the new initiatives through the company to increase annual business.• Training new staff on visual merchandising, customer service and product knowledge.

 Customer service Handling cash counter. Handling petty cash. Banking cash on daily basis. Sending over all reports to Head Office on daily, weekly and monthly basis. Set individual target to sales man and tracking them on KPI’s. Inventory and stock checking Event information and briefing to the customer. Training new staff about Product and customer service.

 Service given to the customer needs based on product enquiry. Technical support for installation and service. Allocation of service centers for new customers. Verification of ticket status