Roles And Responsibilities in AM:1) Supported Application maintenance team for 9 years and has very good knowledge of End to End process flow.2) Solved Complex incidents reported in the application maintenance. 3) Served as single point of contact by leading the team.4) Maintenance activities of the Clarify CRM application, which involves understanding, analysis, troubleshooting and fixing the bugs in the application and the database.5) Coding using clearbasic language and SQL/PLSQL and preparation and execution of unit test cases..6) Performing peer reviews and code reviews.7) Providing timely responses to all client requests and communicating status to team coordinator and client on a regular basis.8) Deliver shell scripts for data fixes and reports.9) Involved in delivering bug fixes for over 100 Patch Builds.Roles and Responsibilities In ADHOC:1) Have an experience of 1 year working in ADHOC team.2) Involved in Low level designing and developing Adhoc Change Requests.3) Have delivered code fixes for the Complex Adhoc Change Requests(CRs which have more than 15PD effort).4) Delivered Assessments and Functional Design documents for the Change Requests.5) Delivered shell scripts as part of Adhoc Change Requests.6) Involved in conducting peer reviews.7) Involved in preparing the unit test cases for the Change Requests developed.8) Always supported the team to meet all the dead lines of the deliverables.Roles and Responsibilities in BSS:1) Lead the BSS team of 8 members.2) Delivered QDF's for incidents which were caused due to data pollution.3) Analyzing the incidents and providing the proper replication steps for the reported issues.4) Handled the high priority incidents effectively to keep any escalations in bay.5) Attending daily calls and providing updates regarding the incidents analyzed.6) Grooming the new joiners. Helping them in analyzing the incidents.