Manager
Current> Led a team of service technicians, ensuring high performance and adherence to service standards through training and support (Increased customer satisfaction by 15% through new service protocols).> Developed and implemented Service Planning strategies to optimize service delivery, leading to a 20% reduction in response times.> Spearheaded the adoption of new technologies to maintain product line competitiveness in gate automation and solar lighting.> Provided advanced technical support for both internal teams and customers, resolving complex issues and ensuring technicians are equipped to handle challenging problems.> Managed all aspects of the Amazon marketplace presence, including product listings, pricing, fulfillment, and advertising campaigns to optimize sales and brand awareness.> Oversaw all aspects of warehouse operations, including inventory control, staff recruitment, training, and performance evaluation.
