> Led a team of service technicians, ensuring high performance and adherence to service standards through training and support (Increased customer satisfaction by 15% through new service protocols).> Developed and implemented Service Planning strategies to optimize service delivery, leading to a 20% reduction in response times.> Spearheaded the adoption of new technologies to maintain product line competitiveness in gate automation and solar lighting.> Provided advanced technical support for both internal teams and customers, resolving complex issues and ensuring technicians are equipped to handle challenging problems.> Managed all aspects of the Amazon marketplace presence, including product listings, pricing, fulfillment, and advertising campaigns to optimize sales and brand awareness.> Oversaw all aspects of warehouse operations, including inventory control, staff recruitment, training, and performance evaluation.

Business Development Manager> Consistently exceeded sales targets for ceramic roofing tiles through effective lead generation, strategic Facebook marketing campaigns, and strong relationship management.> Empowered the marketing/business development team with technical knowledge, enabling them to conduct thorough site visits and generate competitive proposals.>Cultivated strong client relationships, providing personalized solutions and gathering valuable feedback to improve products and services.