Heading the Direct Lending Vertical & managing a team of 1654 employees in 19 statesExpansion of new branches in existing & new statesGrown the portfolio from AUM of 29 Crs to 3278 Crs Review on Business / Collections, Manpower hiring, Training, Operations, Process simplification, Strategy planning

Managing a team of 15 Relationship Officers & 3 branches for Microfinance loansMentoring the team upon joining & providing product trainingProvided training for Karnataka, Tamil Nadu & teams from North IndiaAppointed & managed collection agencies after demonetization to collect EMI from overdue clients

Achieve sales targets for Liability, Asset & Third Party ProductsMeeting Corporate & HNI clients to cultivate an on-going service relationship & generating new businessFraming wealth management strategies towards the accomplishment of their short & long term goals with a view to protect and manage their wealth

Creating Operations Manual which defines how to run the businessEnsuring compliance to all Environmental Health & Safety goals and objectivesManaging a team of approximately 25 employees in a busy environmentTracking & analysing performance data of all employees

Opening & maintenance of Fixed Income accounts in accordance with policies and procedures.Acquiring & updating knowledge on procedures related to the process.Assisting clients to process Fixed Income, Equities & FX trading.Handling supervisory calls from HSBC Customers (CASA).Handling Bank Card Security calls & A/C Takeovers (AAA & L/S)Handling a team of 11 members as a Trainer.Key AchievementsAchieving centre targets on Productivity &… Show more Opening & maintenance of Fixed Income accounts in accordance with policies and procedures.Acquiring & updating knowledge on procedures related to the process.Assisting clients to process Fixed Income, Equities & FX trading.Handling supervisory calls from HSBC Customers (CASA).Handling Bank Card Security calls & A/C Takeovers (AAA & L/S)Handling a team of 11 members as a Trainer.Key AchievementsAchieving centre targets on Productivity & Accuracy within set time frames.Achieved CQI Team Award for Q3 & Q4 in 2010, also for Q1 & Q3 in 2011.Achieving 100 % in Quality Parameter Scores consistently.Achieved MFG Team Award & Fraud saves. Show less

Handling inbound calls from Norwich Union Customers (Wagner & Life Policies).Handling a team of 5 members & training a batch of 21 members.Reporting to the Assistant Manager

In charge of channel sales of airtel mobile cards in key corporate accounts viz; Reporting to the Channel Manager. Key AchievementsIncreased sales by seven times.Received top performer quarterly award twice.

To service the Dealer Network, procure orders from them, and in charge of collection also. Responsible for stock handling (Indent & Supply)To organize and take part in exhibitions on behalf of the organization.