Amar Singh Email & Phone Number

New Zealand

Integration with variety of POS Solutions and installations of EFTPOS New Zealand solutionsProvide onsite technical support such as installation/deinstallation of POS and EFTPOS Basic network troubleshooting and switch and router installationProvide onsite training and service for all Verifone/ ENZ productsResolve any issues or queries with jobs promply by working collaboratively with the team or wider business Complete all administration tasks in a timely manner including, near real time updates of job status into business systems, stock management, quarterly car reports etc.:Provide regular Sales leads to support the growth of ENZ market share while providing customers with up-to date technology.Complete all assigned job requests within agreed service levels.Understand and maintain all knowledge for Verifone products and services.

Auckland, New Zealand

Responsibilities:Planning and delivering courses using effective teaching methods.Expert in teaching IT service provision (ITIL, ITSM), System administration server 2016, PowerShell, Operating systems, MS Access Database, WIX Website, Figma design tool, IT infrastructure such as hardware/Software, Antivirus, Service Desk/Helpdesk tool such a Spiceworks.Effectively taught and conducted practical labs for Service desk for techical support.Taught learners to set-up and assemble computers, laptops, smart devices and other IT equipments Taught troubleshooting of computers and network-related issues using real equipment in the labReporting of course completions and student results, satisfaction, attendance, and other data as required Engaging with and using appropriate interactive online resources for course development and delivery.Dealing appropriately with individual learner support needs including coordinating the referral and follow-up of student to other support staff.Offering advice and assisting students on further learning and pathway opportunitiesParticipating in the professional development programs agreed at staff appraisal Completing all academic administrative work required by NZSE policy and procedures

Smales Farm, Auckland

ICT Security Administrator in Canon, Handle the project of Vodafone NZ Nov 2019 – June 2021Responsibilities-• Security helpdesk management and administration- Application used I remedy, Vodafone IT access ticketing tool and Vlife• Work as a national Security administrator, Providing access support for over 50 sites to Vodafone Employees/Non-Employee, and contractors in NZ.• Work on four different access control systems/Tools with full admin rights. Manage and control the security of data centers, cell towers, and Admin sites.• Answer incoming calls and handle caller inquiries received.• Answering queries and comments of Vodafone line managers, staff/contractors effectively through emails in a timely and professional manner.• Make ID Access Cards for Vodafone employee/non-employees, retail staff, etc.• Make changes for site access for Vodafone staff/contractors as per manager approval.• Change schedule on Access group, building doors, zones as per business need.• Configure and run site reports as per the manager needs to check who accesses the site and what time. • Physical security audit – Answer queries/generate activity reports as per audit requirements for Technology and admin sites.• Monitor sites CCTV with 2 different monitoring software. • Book Security guards as per business need for events. • Book/arrange Technician in case of system failure, access control fault, etc. • Handle monitoring calls and act accordingly.• Troubleshooting building access-related issues and basic network issues.

Auckland, New Zealand

Responsibilities – 1. Customer Service• Ensure the consistent delivery of customer service delivered by all staff at all times• Maintain compliance with rules of engagement across departments• Membership sales• Greet, assist and direct guests, workers, visitors and general public• Answer incoming calls and handle caller’s inquiries2. Operational Management• Maintaining club cleanliness and standards of service• Managing staff rosters and scheduling• Process and paperwork audits to ensure adherence to business practices• Daily banking and till reconciliation• Manage member relations by being available for questions/comments and prompt.• Monthly and weekly audit of club to maintain the service standard • Reporting every day maintenance of equipment and service • Answering queries and comments of member/non-members effectively through emails /Phone in timely and professional manner• Provide support in general office work, paper/activities• Order consumable stock off OfficeMax to Maintain sufficient stock.• Provide word-processing and clinical support3. Departmental Oversight• Assist in training and development of staff in coordination with Club Manager/Regional Directors• Run HOD meetings in Club Manager’s absence• Provide administrative services to the Gym Manager• Being a technical person, provide extra technical support for the reception computer/printer or other installed software (outlook/MS Office settings etc.)• Check the club for health and safety issues • Help club manager in hiring new staff and coordinate with head office for contract

Auckland, New Zealand

Responsibilities:Teaching level 5 IT course related to computer Hardware, basics of computer Networking, System security, IT Helpdesk, Computer Architecture, Operating system etc. Complete and return reports of tutoring sessions in an accurate and timely manner.Participate in a self-evaluation processAssisting students who seek help with improving their self-confidenceUtilize effective tutoring techniques shared through training; promote utilization ofResources and independent learning.Follow college policies and behave in accordance with the College’s values and expectations.Attend tutor training sessions, participate in staff discussions and meetings, and video training.

Auckland, New Zealand

• Supervising, managing, controlling and leading the team• Face to face customer assistance and interaction • Sales and customer service • POS operation • Serving multicultural customers

Auckland, New Zealand

• Sales and repair of smart phones, PC, Tablet and laptop• Customer service on phone• Pos operation, banking• Ordering accessories and parts • Marketing of companies product and services• Handling Job sheet and invoices SMART Devices• Diagnose the hardware/software issues with laptops, mobiles phones and other smart devices to identify the root cause of problem. • Provide the customers with cost estimate and a tentative date of the repair work• Involve in detailed discussions with customers to determine the problem with the devices and type of repair needed.• De-assemble the mobile phone to check the battery life, wirings and connections, screens and other components for efficiency• Perform repairs such as repairing a cracked or scratched screen, replacing buttons on the keypad• Troubleshoot the system slowness issues – mobile devices• Troubleshooting any third party apps • Restoring / Resetting operating systems – iOS, Android Kitkat, Lollypop, Jellybean• Offer customers mobile insurance and protection plans for future repairs on the phoneLAPTOPS/COMPUTER Devices• Installing/uninstalling/upgrading the operating systems – windows 7,8 10• Troubleshooting Operating system slowness issues• Installing / troubleshooting any third part applications• Troubleshooting No-Boot situations• Replacing/upgrading the hardware devices – RAM/ HDD etc• Investigating hardware related issues and liaising with vendors to get those resolved• Resolving issues as per the agreed SLA• Determine best fit solutions and fully explain the solution to the clients.• Repairing Operating System for corrupt file system and frequently occurring OS errors, • Understanding and troubleshooting Windows Registry.

Auckland, New Zealand

Teaching students about CCNA basic, for example how to use Packet tracer, sub-netting etc.

Graduate Diploma In It Level 7, Computer/Information Technology Administration And Management, Level 7

Activities and Societies: participated in CCNA Net-Rider Competition. Mostly i have done subjects related to computer networking.

Diploma In Management, Business, Management, Marketing, And Related Support Services, A

International English Language Testing System, English Language And Literature/Letters, 7

English Reading,writing,Listening,Speaking

Bachelor'S Degree In It, Computer Science

i studied subject related to computer programming,Hardware,webpage designing,computer network and management.

14 Months Diploma, Computer Hardware Technology/Technician, A+

Activities and Societies: Earned Hands on Skill with practical Diploma covered the following subjects---  Basic Electronic  Computer.

I.S.C (10+2), Non-Medical, A

I have done 6 Subjects within these two years they are as following-- Physics Chemistry Mathematics Economic English Hindi