Top Tier Escalations and Performance Management - Conduct Last Mile performance Interactions via suggestions on Load wise assignment, Payment Mix, Non Delivery Shipments, etc, Discounted Resolution SLAs | Internal Lasmile and Firstmile Stakeholders management - To Address connection issues, SLA breached cases, Pendancy | Competitors Analysis for Pricing strategies | Channel priority Management | Program Management - Activation of Inactive seller, NPS | Recognize pattern of recurring issues preventing the user’s success as a part of Escalations Management Projects:1. New Seller Onboarding Process2. Samsung Logistics Process - Overseeing Tech developments, Daily reporting of Progress, Training across PAN India Warehouses3. Top Tier Escalations Management- Bucket top issues to map with definite TATs and SOPs | - Create Dashboard visibility of Inhouse teams and Linked Couriers performance MoM

Project Management - Enterprise SAAS Users | Led Customer Support System of 5 - Modified service system to reduce complaints by 20% and enhance Resolution Response Time by adopting methods to increase Connectivity, Canned Responses, etc | Control Churn | Revenue forecast(MRR) and Achievement - SAAS Renewals | Plan Upgrades & Reactivation approach to maximise direct revenue to the business | UpSell Inhouse/3rd Party website enhancement Add-Ons | SAAS Ecommerce Website Setup - Panel Integrations, Social selling, Logistics, One stop panel for all view(Orders till Delivery) | Managing CEO and Social escalations - Driving In TAT resolutions | Brands Managed - BIRA, Da Milano, Relaxo (B2B, B2C, Rewards program), 4200 BC(PVR product), All India Radio, GauravGuptaStudio

SAAS Users Retention | After Sales Support - Exit Interviews(Via Salesforce) | ORM Mgt - User Reviews on Google, Shopify, etc | Revenue forecast and maintaining MRR to business - SAAS Users | L&D Projects: Intercom In panel/ blog posts, Knowledge Base and tutorial videos | Upsell and Cross Sell Inhouse/3rd Party Add Ons* | Process Health Audits - KAM/ Onboarding Team | Reactivation of churned sellers - Add ons, discounts, etc offerings

Seller Profile Categorisation - Competitor & Comparative analysis | Assortment gap Filling(competitor portals) | Controlling Seller Rating factors | Revenue Generation - Ad sales campaigns -Banner/Category/Festive | Upsell Paid Services* | Seller Revival(Star Seller) | Seller TrainingProjects -1. Trained Seller success ratio(TSR) score(45 days from KAM assgmnt) 2. NPS Survey & Quality Audits for Training Team(Process Health)*Snapdeal Instant order fulfilment for premium accounts, Capital assist facility, Snapdeal wings-facility for less tech savvy sellers