Alex Marquez Email & Phone Number

Responsible for the direction and technology strategy of the company and for the creation, implementation and management of the company's IT infrastructure and technology assets. This includes being the technical lead for all software development projects with responsibility for technical design, development, testing and implementation.

Ar

- Participated in the implementation of the CYCLOPS platform for fingerprint identity verification.- SIA service support, used for fingerprint identity problem management.- PIAC service support, used for biographic identity problem management.- SGT project product owner.- Responsible for maintenance the company's customer Data Center.- Access control system support.- Border ID Card project leadership.- Grafana implementation for platform monitoring.- Desing of hardware QA test.- Scripts development for Oracle databases data synchronization .- Oracle data analysis.- Requirements analysis and management.- Project control with Jira and Confluence software.

Caracas, Distrito Capital, Ve

- Installation and configuration of HP-Proliant DL-380-G5, G6, G7, G8 and G9 Servers.- RHEL 5, 6 and 7 OS configuration. - Owncloud Storage Service Installation and configuration.- AnywhereUSB/14 Installation and configuration.- VM Installation and configuration using VMware Workstation 11 tool.- Structured cabling.- Port-Mapping design for servers.- VMware VSphere 6.0 u2 Virtualization Platform administration and configuration.- Server Rack TOR design.- Management of contracting services and guarantees acquired for IT assets through Itop.

Caracas, Distrito Capital, Ve

- Participation in the OTRS integration project with Civil Registry Automated System.- Design of quality control tests for IT equipment to be use in the Electoral Registration Day and Voter Information System.- Design of a decalogue for the IT Support Center officer.- Design of a scheme for the execution of audits to the IT Support Center.- Design of QA tests prior to the acquisition of IT Equipment.- Control and monitoring of IT Support Center activities using a ITSM, tools based on the GTD method.- IT services management using OTRS as ITSM, ISMS.- Standardization of department workflow oriented to user service.- Training for new personnel in QA.- Design of service quality surveys for support center customers. - Training of personnel for customer service in the national support center of the voter information system (CNS-SIE).

Caracas, Distrito Capital, Ve

- Incidents and problems analysis from CNE's own systems.- Preparation of proposal, configuration, implementation and administration of the Moodle E-learning management system.- BioSuprema installation, configuration and administration for biometric access control system.- Nuxeo document management system installation, configuration and administration.- Use case diagrams design for the optimization of existing CNE systems.- Test cases design for the optimization of CNE's existing systems.- Benchmark analysis for acquisition of IT equipment.- Process management diagrams design for the optimization of activities carried out in the IT Support Center.- Load testing script design using HP-Loadrunner software.

- QA IT services introduction.- introduction in the handling and administration of IT service management tools (OTRS, Itop).- Implementation and configuration of IT service management systems OTRS.- Process diagrams design for IT service management.- Standardization in the flow of activities and jobs that impact the quality of IT services.- Design and documentation of knowledge base for Frequently Asked Questions (FAQ).