Amy Marsceau Email & Phone Number

• Manage the creation and execution of communication programs and campaigns to promote HCHB's strategic initiatives and supportability issues externally.
• Collaborate with internal stakeholders to create and maintain a heightened level of communication internally supporting the CARES Mission and company priorities.

• Strategically partnered and communicated with client’s executive leadership to improve overall performance, utilization of platform, and value proposition of solution.
• Managed quarterly business reviews with HCHB client accounts to monitor key performance indicator metrics and identified improvement opportunities based on fact-based analysis through Tableau
• Developed initiatives for continued business process improvements and understanding client engagement goals.
• Created internal improvement processes and documentation regularly.
• Collaborated across departments to drive the effective management and use of HCHB's analytic platform.
• Was actively involved in the onboarding of new team members on the team.

• Led segment of HCHB Account Managers and empowered their growth professionally
• Managed multiple HCHB client accounts and acted as a liaison between clients and departments within Homecare Homebase
• Streamlined HCHB client account business procedures for increased productivity and efficiency
• Developed best practice and process documentation for HCHB client accounts

Dallas/Fort Worth Area

• Researched software functionality and industry regulations in order to streamline client business procedures for increased productivity and efficiency
• Created training and best practice documentation for client accounts
• Managed multiple client accounts and acted as a liaison between clients and departments within Homecare Homebase

Dallas/Fort Worth Area

• Communicated with clients via phone, email, and live chat.
• Assisted clients with financial software related questions, navigation, and issue resolution
• Identified trending financial issues and provided thorough research and documentation of findings
• Coordinated with teams across the business to relay information

• Effectively communicated the Fossil brand and sold Fossil products to guests.

• Informed and guided merchants through maintaining records for compliance with payment card industry security standards

Fort Worth, TX

• Interviewed, wrote, and published blog articles for the Central Texas Conference UMC website
• Maintained and updated Central Texas Conference website
• Redesigned CTCUMC weekly e-newsletter and sent out to over 1,800 subscribers
• Provided executive support and administrative assistance to the Executive Director, Director of Operations and Director of Youth and Young Adults
• Maintained extensive 2011 Shareholder Program database on Quickbooks and Access
• Developed and maintained positive relationships with extensive CMCUMC donor base and procuring donations for the 2011 Shareholder Program

College Station, TX

• Conducted research projects through telephone surveys
• Handled sensitive and confidential information on research participants
• Completed paperwork on interviews administered

Dallas, TX

• Created, implemented, and tracked process of Refugee Writer’s Strategic Social Media Plan; maintained and updated management of Facebook and Twitter through Hootsuite
• Increased Refugee Writer’s social media presence of Facebook followers from 50 to 250+ and Twitter followers from 10 to 150+