Amarshree Verma Email & Phone Number

Indore, Mp, In

Indore, Madhya Pradesh, India

As a Software engineer at Yash Technologies, I've harnessed my technical expertise to drive impactful outcomes. 1. Proficient in Business Intelligence tools like Power BI, Tableau, MYSQL, PLSQL, ORACLE, Azure Analysis Services, Python, DAX, SSRS, Microsoft SQL server, Crystal Reports.2. Spearheaded the development of Power BI dashboards and reports, optimizing queries, reducing processing times, and enhancing data analysis.3. Achieved 20% improvement in operational excellence by implementing automation for job scheduling and monitoring. 4. Improved data performance by 30% through ETL processes and Oracle job scripts5. Collaborated with cross-functional teams to drive process improvement plans and implement business changes. Activities:1. I played a pivotal role in writing Complex Queries, writing Complex JOINs, Complex Views and aggregation Functions in Oracle SQL.2. I analyzed Crystal Reports and their working process to obtain valuable insights and backend data and developed multiple Power BI dashboards/reports to fulfill the business needs.3. Created jobs and procedures in Oracle, performance tuning of SQL- queries and database. Use of BI, cloud tools and technologies needed to be utilized to overcome infrastructure limitation on reporting.4. Performed data modelling, created and analyzed relationships. 5. Extensively involved in Performance Tuning, Unit Test case and User Acceptance Test. Exporting and importing the jobs from development environment to the testing environment and to production environment. 6. Designed Technical Design Specifications and Mapping Documents with Transformation Rules. 7. Experience of analyzing the business requirements and creating Mappings. Worked on Analytical Functions in SQL.Achievements:1. Award- received a Team Player Award for delivering high quality work.2. Award- received a Star Team award for planning and implementing strategies and consistently achieving set benchmarks within the given timelines.

India

Activities:1. User support and Issue Resolution: Acted as a dedicated point of contact for users, addressing concerns related to their email accounts, user-reported problems, email-related technical glitches, general account inquiries and other reported issues. 2. Problem Diagnosis and Technical Assistance: Applied strong analytical skills to diagnose and resolve complex technical issues reported by user. Worked closely with the users to resolve email problems, ensuring seamless user experiences. Provided step-by-step guidance to users, empowering them to navigate through technical challenges effectively.3. Customer Engagement: Established positive and trustful relationships with users through empathetic communication and personalized support. Proactively engaged with users, guiding them through account related processes and troubleshooting steps. Demonstrated exceptional patience and understanding in handling user frustrations and concerns, ensuring high levels of customer satisfaction.4. Content Moderation: Spearheaded the maintenance of quality standards on the website. Utilized sharp attention to detail and in-depth understanding of content categorization to identify and remove inappropriate content reported by users. Demonstrated exceptional judgement and discretion in upholding Yahoo’s content policies and ensuring a safe online environment for users.5. Cross-Functional Collaboration: Collaborated with cross-functional teams to address escalated user concerns. Facilitated smooth communication and swift issue resolution.6. Quality Assurance: Conducted regular quality assessments of user interactions and issue resolutions to maintain consistently high service standard. Implemented feedback-driven improvements in response strategies, leading to a 15% increase in user satisfaction scores.

India

• Led social media strategy development and execution, resulting in a 25% increase in follower engagement within six months.• Created and managed mood boards, content calendars. Developed and executed comprehensive brand strategies, resulting in a 20% growth in brand awareness over one year.• Oversaw product launches and promotions, coordinating marketing efforts to maximize visibility and sales.