Amar Mali Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai Area, India

Performed roles - Program Manager, Delivery Manager, Account Manager, Release Manager, Techno- Functional Analyst, Technical and Process Consultant.Consulting Partner for Clients to streamline vendor delivery and present to the executive committee. Extensive experience working with System Integrators and third-party teams to deliver successful solutions including oversight of infrastructure, application delivery, support, and security services. Dedicated to customer satisfaction with… Show more Performed roles - Program Manager, Delivery Manager, Account Manager, Release Manager, Techno- Functional Analyst, Technical and Process Consultant.Consulting Partner for Clients to streamline vendor delivery and present to the executive committee. Extensive experience working with System Integrators and third-party teams to deliver successful solutions including oversight of infrastructure, application delivery, support, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions and balancing business needs against technical constraints.Compile organizational data and give professional presentations highlighting findings and recommend optimizations.Reporting of program roadmap, and status, predicting risks and success metrics for data-driven decision making.Review established policies and procedures, and propose modifications to facilitate smooth operations. Develop and implement productivity initiatives. Produce detailed and relevant reports for use in making business decisions.Managed and delivered technical & digital projects/programs for Life & General Insurance org. Adjust project plans for dynamic targets, staffing changes, and operational specifications.Define and manage the feedback loop, integrating customer complaints and suggestions into future programmatic changes.Supervise and direct cross-functional project teams consisting of developers, designers, quality assurance, and lead interaction with executive leadership.Determine job seeker qualifications for potential interviews by reviewing and evaluating resumes and job applications. Show less

Mumbai Area, India

Delivered key projects for GSK in South Asia (India, Sri Lanka and Bangladesh). Managed project team of up to 20 members.Developed and initiated projects, including managing costs, schedule and performance. Develop Escalation Matrix, Communication Plan, RACI Documents, Training Plan, Transition & Deployment Plan. Track Actions and RAID Log.Collaborated with business users, technical teams, database administrators and testing teams during kick-off meetings, joint application designing… Show more Delivered key projects for GSK in South Asia (India, Sri Lanka and Bangladesh). Managed project team of up to 20 members.Developed and initiated projects, including managing costs, schedule and performance. Develop Escalation Matrix, Communication Plan, RACI Documents, Training Plan, Transition & Deployment Plan. Track Actions and RAID Log.Collaborated with business users, technical teams, database administrators and testing teams during kick-off meetings, joint application designing and planning sessions to validate requirements.Communicate project progress to key stakeholders, including project contributors, operational and technical resources.Developed project plans and managed project scope using different methodologies (Agile, Waterfall) to guide projectsfrom conceptualization to implementation and maintenance.Partner with Business Units as strategic Interface for the purpose of business technology strategy development, service management and risk management. Represented the Market Delivery Team on project management forums and groups Show less

Usa, India

Worked in different capacities in India and at multiple client location in USA (Developer, Technical Onsite Lead)Developed technical solutions to diverse operational problems. Oversaw installation of software programs.Collaborated with onshore and offshore team on reported bugs and assisted in deployment of release fixes.Managed team of 10 personnel focused on implementing resolutions and updates. Explained non-technical information in clear terms to technical development team to… Show more Worked in different capacities in India and at multiple client location in USA (Developer, Technical Onsite Lead)Developed technical solutions to diverse operational problems. Oversaw installation of software programs.Collaborated with onshore and offshore team on reported bugs and assisted in deployment of release fixes.Managed team of 10 personnel focused on implementing resolutions and updates. Explained non-technical information in clear terms to technical development team to promote better understanding.Demonstrated professionalism and courtesy with clients while working to resolve problems and respond to questions.Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. Show less

Bachelor’S Degree, Electronics, First Class

Associate’S Degree, Mathematics, Physics, Chemistry, Computer Science, Distinction

High School, Secondary School Certificate, Distinction