I have helped SaaS businesses build world-class Customer Success teams and achieve customer satisfaction and retention. I have been a part of 3 acquisitions and played a crucial role in getting the teams there via exceptional Customer Success leadershipCurrently, I lead the Customer Success team at Cogsy, an inventory intelligence platform for DTC merchants. I am responsible for ensuring that our customers get the best value from our product and service, and for providing feedback and insights to the product and engineering teams. I also love working remotely and exploring new places and cultures, as I believe that it enhances my creativity and productivity. My goal is to empower SaaS businesses to deliver exceptional customer experiences and grow their revenue and loyalty.