• Strategic Policy Leader: Spearheaded pivotal policy reforms that substantially mitigated organizational risk and enhanced the employee experience, achieving significant cost savings of $250,000-$850,000 by retaining full-cycle absence and accommodation administration in-house.”• Salesforce Project Leadership: Directed the end-to-end design, configuration, automation, and testing of a case management system within Salesforce, enhancing operational efficiency for leave/accommodations administrators. • Program Development & Implementation: Conceptualized and executed a comprehensive absence & accommodation program, tailoring it to meet organizational needs & enhance employee, manager, & administrative experience.• Program Innovation Leader: Orchestrated a comprehensive overhaul of absence and accommodation programs, significantly boosting operational efficiencies across a diverse workforce of 30,000 union and non-union employees.”• Monthly Case Management: Review 50-60 leave and accommodation cases, to ensure compliance with federal, state, & local laws.

• Project Leadership: Directed the design, testing, and enhancement of a risk-issue log for the Leave/ADA Management Module, utilizing JIRA Leave Management service desk to optimize tracking and resolution processes.• Process Improvement: Championed continuous process refinement for internal leave procedures, identifying and bridging gaps to streamline leave/ADA processes.• Case Escalation: Skillfully escalated intricate leave cases to internal legal counsel, providing comprehensive summaries to facilitate informed resolution strategies.• Policy Advisory: Offered authoritative best practice recommendations to the Total Rewards Team, ensuring alignment with federal, state, local, and company policies.

• Strategic Guidance: Provided expert strategic planning advice to the VP of Total Rewards, Benefits Manager, and Leave Supervisor, enhancing the employee and manager experience throughout the leave cycle.• Operational Coaching: Mentored the Leave Supervisor in managing workflow tasks, facilitating effective coordination between employees, managers, and the third-party administrator (TPA).• Team Development & Execution: Conceptualized and launched a Leave of Absence Concierge Team, defining role responsibilities, establishing daily operational tasks, creating tracking sheets, and implementing manager communication and compliance training protocols.

• Full-Cycle Process Implementation: Engineered and deployed an end-to-end absence management process transitioning from third-party administration to in-house, crafting essential tools including templates, tracking logs, PDF fillable forms, and comprehensive process flowcharts. Streamlined communication by developing effective email templates and ensuring all state and federal forms and notices were up-to-date.• Data Analysis & Cost Evaluation: Executed in-depth data analysis, delivering critical insights to the executive team on the financial implications of outsourcing versus in-house leave administration, thereby driving informed strategic decisions.• Educational Leadership: Initiated and led bi-weekly educational sessions with HR and legal teams to disseminate best practices for leave and ADA compliance, fostering a culture of continuous improvement and legal adherence.

• Interactive Process Engagement: Facilitated 15-25 weekly interactive process meetings, addressing employee accommodation inquiries with a focus on empathy and resolution.• Health Data Management: Ensured accurate daily uploads of vaccine documentation into the Workday COVID module, maintaining up-to-date health records.• Developed Analytical Tools Development: Created and maintained schedules, flow charts, pivot tables, and templates to systematically organize all COVID-related inquiries.• Strategic Reporting: Provided executives and HR team members with weekly interactive pivot charts, showcasing vaccination status for critical WFH/onsite and salary cost strategizing.

• Service Level Management: Vigilantly oversaw and ensured the fulfillment of all service level agreements (SLAs) in line with third-party administrator (TPA) standards, encompassing FMLA, ADA, STD/LTD, Interactive Process, and Covid claims.• Leadership & Training: Mentored leave administrators in establishing efficient workflows and provided expert guidance on navigating complex leave inquiries.• Claims Review & Strategy: Conducted thorough reviews of all LTD claims to determine subsequent steps for ADA claims processing or medical separation of employees.• Collaborative Case Analysis: Led bi-weekly strategic meetings with TPA claims examiners to reassess urgent or complex cases, prompting further investigations when necessary.

Administered COVID casesProvide resources for employeesConsult with HRBP's/Managers on employee case updates

• Program Development: Built & centralized absence/accommodation program, ensuring comprehensive in-house administration; cutting headcount cost by $300k yearly.• Data Management: Accurately processed STD/LTD claims through bi-weekly Excel reports, facilitating timely payroll execution.• Training & Development: Orchestrated extensive FMLA, ADA, WC, and City Leave policy training sessions for 150 managers in Salt Lake City County, bolstering organizational compliance and leadership capabilities; coached 2 leave administrators.

• Assessed/identified risks, costs & deficiencies in overall leave administration. • Revamped & implemented the organization’s Leave process to be centralized and electronically driven.• Administrated in-house full cycle leave of absences/accommodations: 80+ ongoing cases.• Recouped nearly $50k on past due employee benefit premiums currently on a continuous leave of absence. • Entered STD/LTD claims bi-weekly calculations in Excel report for payroll to process payments timely.• Completed State/Short Term/LTD & life insurance claim forms in a timely manner.• Collaborated with the Marketing team to develop HOW TO videos for employees to refer to on how to: request a leave of absence, how short/long term disability work, and request an accommodation.• Provided LOA Compliance training to 400+ managers/supervisors, 40% in person & 60% zoom.• Conducted new hire benefits orientation weekly in-person & via WebEx.• Program Development & Cost Savings: Engineered and executed a comprehensive in-house leave/accommodation program, resulting in organizational cost savings of $50,000 to $80,000 by eliminating the need for third-party administration.• Case Administration: Managed over 80 monthly multi-state leave cases, including FMLA, CFRA, PDL, USERRA, and ADA, ensuring seamless operation and employee support.• Payroll Coordination: Consistently submitted Paid Leave file feeds on a bi-weekly basis, enabling the payroll department to process payments efficiently and on time.

Conducted fundamental basketball classes for 3 different age groups: 4-5, 6-8, 9-11 year olds.

• Manufacturing: 8,000+ employees, 10 manufacturing facilities, 20 HR Team Members, Offices throughout the US/Global.• Processed in-house full cycle leave administration: 80-100 leave/accommodation ongoing cases.• Responded to employee & candidate inquiries related to reasonable accommodations processes & policies, engaged in the interactive process, and collected required documentation.• Consulted with HR partners/Managers to provide guidance on accommodation matters.• Completed State/Short Term/LTD and life insurance claim forms in a timely manner.• Met with key members of executive and HR teams, legal, payroll, benefits, 3rd party vendors, & leaders from key departments to understand and evaluate the current challenges of the leave/benefit process. • Coached leave administrators on the revamped process.• Conducted training sessions for management on federal, state, local, & company policies/ procedures.• Project: Worked as a Project Lead to identify project scope, project plan, and stakeholders, implemented leave of absence process to centralize all leaves for all U.S. locations to 95% electronic.• Digital Transformation: Successfully digitized the absence/accommodation program by 95% using Adobe Acrobat DC, slashing monthly printing and mailing costs by an average of $1,500.• Case Management Expertise: Efficiently processed 80-100 monthly in-house, multi-state full-cycle FMLA, CFRA, PDL, USERRA, Parental Leave, and ADA cases, demonstrating exceptional operational proficiency. • Compliance Training Facilitator: Spearheaded comprehensive compliance training for 150 managers, covering federal, state, local, and company policies & procedures, thereby enhancing managerial competence and legal conformity.

• Hospitals & Health Care 50 facilities, 800+ employees throughout the state of California.• Conducted New Hire Orientation for up to 10 new employees bi-weekly.• Independently approve or deny leave cases based on relevant medical information.• Coordinated & organized all medical information to ensure that team member privacy guidelines are closely monitored & effectively executed.• Interpreted & administered leave programs & policies in accordance with the applicable federal and state employment laws (FMLA, CFRA, ADA, USERRA, Pregnancy Discrimination Act). • Produced & managed reporting metrics/analytics for leave cases & workers’ compensation claims.• Completed CA EDD SDI/PFL benefit forms in a timely matter. Project: Implemented the LOA, termination, onboarding, personnel files & open enrollment processes: bringing in new software (Adobe Acrobat DC), staying within budget limits to transition from a manual process to 100% electronic.

• Retail Non-Profit: 3,200+ active employees, 80 store locations, 10 resource agencies, 10 district managers, & 45 store managers.• Processed, tracked, and monitored in-house full cycle leave administration: 100+ leave/accommodation ongoing cases.• Conducted New Hire Orientation for up to 30 new employees weekly.• Processed data entry for new hires, status changes, pay rate increases, and transfers in ADP Workforce Now.• Handled employee relation issues on ADA accommodations, sexual harassment, & employee performances.• Maintained current knowledge of Equal Employment Opportunity (EEO) & affirmative action guidelines and laws, as well as various types of state & federal mandated leaves: FMLA, CFRA, ADA, PDL, W/C, FEHEA.Project: Implemented the leave of absence process by providing analytical procedures step-by-step to incorporate all of the management & departments involved in the leave of absence process.

• Provided instruction to 20 students in English as a Foreign Language (EFL), resulting in 100% passing their TOEFL exams.• Taught three years of EFL in private and public language schools, teaching all age groups from beginning to advanced levels in Spain and Mexico.• Instructed 40 or more students in English as a Foreign Language, while maintaining classroom control and evaluating each student’s weaknesses and strengths in English.• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Publisher, and general administration programs.• Ability to manage a classroom of large groups, create lesson plans, assist students with exam preparation, and evaluate students on pronunciation, writing, comprehension, and listening skills.• Worked for a non-profit daycare organization providing guidance, motivation, and providing resources to lower class families. Understanding the cognitive, physical, and social development of their needs.• Trained and motivated student aids at a non-profit organization by teaching them: safety rules, classroom management, student observations, problem solving, and lesson planning.• Books used to instruct classes: Step-by-Step, Interaction, English the American Way, Gateway, Interchange.

• Provided instruction to 20 students in English as a Foreign Language (EFL), resulting in 100% passing their TOEFL exams.• Taught three years of EFL in private and public language schools, teaching all age groups from beginning to advanced levels in Spain and Mexico.• Instructed 40 or more students in English as a Foreign Language, while maintaining classroom control and evaluating each student’s weaknesses and strengths in English.• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Publisher, and general administration programs.• Ability to manage a classroom of large groups, create lesson plans, assist students with exam preparation, and evaluate students on pronunciation, writing, comprehension, and listening skills.• Worked for a non-profit daycare organization providing guidance, motivation, and providing resources to lower class families. Understanding the cognitive, physical, and social development of their needs.• Trained and motivated student aids at a non-profit organization by teaching them: safety rules, classroom management, student observations, problem solving, and lesson planning.• Books used to instruct classes: Step-by-Step, Interaction, English the American Way, Gateway, Interchange.

Successfully completed a 120 hour, 4-week certificate course in Teaching English as a Foreign Language at the TEFL International Teacher Training Centre Barcelona, Spain. Course components: Observed teaching practice, classroom management, teaching skills, language awareness, and phonology.