Amanda Martinez Email & Phone Number

Fort Lauderdale, FL, US

Boca Raton, Florida, United States

Chatswood, NSW, Australia

• Manage technical support tickets from start to finish, including helping the development team understand the issue and making sure the customer is satisfied with the solution.
• Become a focal point for technical issues for our clients and make sound decisions quickly.
• Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
• Escalating customer feature requests and development cases.
• Engage with a variety of teams and interests (Dev, QA, Customer success, Product etc.)
• Maintain and constantly improve an internal knowledge base and workflows.

Sydney

My role as a Team Administrator was to assist Admin team processing requests from Consultants. Key Responsibilities:- Answering phone calls- Covering Reception- Rebranding CVs depending on which sub-company was representing them- Processing PAYG contract placements- Checking compliance documents

Fort Lauderdale, Florida

My role as an Administrative Assistant was to be the primary contact person between taxpayers, vendors and staff and the Director of Technology. Key Responsibilities:Prepare requisition forms and purchase orders for all products relating to the technology department Process all receiving documents and invoices Prepare and maintain time and attendance.

Fort Lauderdale, Florida

Serve the public sector as a Customer Service Specialist taking homestead applications as well as helping the public with the exemption needs by phone, email and in person. Key Responsibilities:  Responding to emails and phone calls in a timely manner Creating template letters for colleagues to use Training new colleagues in standard operating.

Funeral Direction/Service

High School Diploma, Medical/Clinical Assistant