Amartya Karmakar Email & Phone Number

Toronto, On, Ca

Halifax, Nova Scotia, Canada

Provide technical consulting, system integration, and network design for clients using SolutionIP™ software, ensuring optimal performance across diverse industries.• Customize and deploy web interfaces while troubleshooting LINUX-based network environments to enhance user experience and system reliability.• Assist in the development of user manuals and training materials to enhance understanding and usage of applications.• Collaborate with clients and internal teams to deliver comprehensive technical support, project management, and training, ensuring successful implementation and customer satisfaction.

Halifax, Nova Scotia, Canada

-Developed and maintained strong relationships with clients by providing exemplary technical support and promoting various software solutions, including network security, cloud services, and application development.-Conducted one-on-one communication with customers to highlight the benefits of Bell'sresidential products, resulting in a notable 30% increase in sales each quarter.-Actively participated in various community events as the company's representative, effectivelyembodying the Bell Aliant brand and engaging with potential customers.-Effectively managed time and resources to meet customer needs and exceed sales targets in afast-paced retail environment.-Played a key role in the training and development of new team members, imparting productknowledge, sales techniques, and customer service best practices.

Wolfville, Nova Scotia, Canada

-Elevated to Supervisor after demonstrating exceptional leadership, decision-making, andoperational efficiency, reflecting the trust and confidence placed in my abilities by seniormanagement.-Oversee a team of security personnel, ensuring the safety and security of all students, faculty,and staff on campus through proactive surveillance, rapid incident response, and effectiveconflict resolution.-Developed and implemented comprehensive training programs for security staff, focusing onemergency response procedures, customer service excellence, and de-escalation techniques,significantly enhancing team competency and readiness.-Spearheaded initiatives to strengthen campus safety protocols, including the integration ofadvanced security technologies and the establishment of collaborative relationships with locallaw enforcement agencies.-Managed scheduling, payroll, and administrative duties for the security team, optimizingresources to maintain high levels of campus security coverage around the clock.

Wolfville, Nova Scotia, Canada

-Delivered expert technical support to students and professors, ensuring seamless daily operations at Acadia Technology Services.-Demonstrated proficiency in resolving a wide range of technical challenges, including hardware and software issues, network troubleshooting, and software installations, thereby enhancing the overall productivity of the academic community.-Collaborated closely with colleagues to implement proactive measures for technology improvements and upgrades, contributing to the enhancement of the institution's technological infrastructure and ensuring a seamless learning environment for all stakeholders.-Played a pivotal role in the maintenance and optimization of campus-wide technology resources, ensuring their reliability and efficiency for academic and administrative use.-Provided training and guidance to new team members, sharing best practices in technical support and customer service to maintain high standards of service delivery.

Lunenburg, Nova Scotia, Canada

- Responsible for the administration and maintenance of critical software applications, ensuring optimal functionality and user satisfaction.- Collaborate with IT and operational teams to troubleshoot, upgrade, and implement new software solutions.- Assist in the development of user manuals and training materials to enhance understanding and usage of applications.- Conduct data analysis to identify trends and insights, contributing to data-driven decision-making across the organization.- Develop and maintain dashboards and reports to monitor and report on key performance indicators.- Participate in system requirement gatherings, document analysis, and business process improvement discussions.- Effectively communicate with stakeholders to gather feedback, present findings, and align technical solutions with business needs.

India

During my internship, I completed several courses that enriched my skills in technology. The AI and Development course provided a comprehensive understanding of AI concepts, algorithms, and programming. Data Analysis with Python honed my abilities in manipulating, analyzing, and visualizing data using Python libraries. The Data Science course delved into advanced statistical techniques, machine learning algorithms, and data visualization. The Database and SQL course taught the principles of database management and efficient data querying. Lastly, the UX Foundation course focused on user experience design principles, research, and prototyping. Overall, these courses equipped me with a diverse skill set in AI, Python data analysis, data science, database management, and UX design.

Bachelor'S Degree, Computer Science, 3.86

High School Diploma