I am a Manager at IDBI Bank, with over 12 years of experience in the IT and ITES , banking, financial services, and insurance sector. I have completed an Executive Program in Strategic Finance from the Indian Institute of Management, Lucknow, which enables me to manage financial performance and strategy for my organization and clients. My core competencies include banking operations and digital transformation, customer lifecycle management, analytics and data-driven decision-making, strategic partnerships and alliances, and cross-functional team leadership and coaching. I have successfully implemented operational improvements and enhanced customer experiences across the Pay, Save, Invest, and Insure segments. I have also built and maintained strong relationships with stakeholders in East Africa, Sri Lanka, Nepal, Bangladesh and Singapore gaining global exposure and insights. I am passionate about leveraging technology to improve business processes and create a culture of engagement. My mission is to drive business growth and profitability for IDBI Bank and its customers.