Amanda Smith Email & Phone Number

Mclean, Virginia, Us

Highly accomplished director with a proven track record of enhancing organizational culture, fostering employee engagement, and driving strategic People operations initiatives. Adept at creating and implementing innovative programs and policies to optimize the employee lifecycle, from recruitment and onboarding to professional development and retention. Skilled in cultivating a positive and inclusive workplace environment that aligns with company values and objectives. Personnel: 515 people (1 direct report). ◼️Created all content for Ad Hoc University, our inaugural onboarding program for all new hires ◼️Created, developed and led the School of Management, the signature cohort-based, leadership development program ◼️Drive initiatives to promote diversity, equity, and inclusion throughout the organization ◼️Foster a culture of continuous learning and knowledge-sharing within the organization ◼️Oversee the onboarding process to facilitate seamless integration and alignment with company culture ◼️Leverage HR technology platforms and data analytics to streamline processes and drive informed decision-making ◼️Identify opportunities for automation and efficiency improvements within the POps function ◼️Provide guidance and coaching to managers on performance-related issues and development opportunities

Mclean, Virginia, Us

Oversaw operations for the Technology team, reporting directly to the VP of Technology. Created standard operating procedures for a newly formed team and oversaw all aspects of team integration within a matrixed company culture.

Redmond, Wa, Us

Promoted to oversee daily operations, including attracting, developing, and retaining talent staff to ensure quality delivery of 75-100 classes, both virtually and in-person (hybrid), by 180+ instructors to 1,100+ students. Responsibilities include cost control, leadership development, development and enforcement of personnel policies, succession planning, supporting administration, culture enhancement, and growth initiatives. Personnel: 192 Employees (4 Direct Reports). ■ Created new peer mentorship and full cycle training program for new managers, delivered by Regional Directors, fully equipped with training documents, slideshows, and 2-3 day training plans, providing an organized framework for delivery■ Redesigned and developed all company training and implemented a new structure for onboarding, using Google Slides, OBS Video Software, 10-minute modules, and an internal L&D system for both virtual and in-person training✓ Increased instructor loyalty from 2.9 to 3.6 (Glassdoor)✓ Reduced turnover from 70% to 30%, despite pandemic ■ Successfully migrated to a 100% virtual environment, transitioning 600+ students, in less than 14-days ■ Cut payroll by 69% in 4-months by transitioning business operations from a regional leadership structure model to a centralized leadership model which increased efficiency in management by 60%■ Increased enrollment 300%+, from 225 (Jan 2020) to 1165 students, while reducing costs by 50% with focus on hiring talented instructors, quality curriculum, and a redesigned onboarding program■ Improved customer satisfaction 29% through implementation of a 24-hour resolution KPI on customer inquiries for the customer service team, and by raising “meets SLA goals” for all communication from 65% of the time to 94% of the time

Redmond, Wa, Us

Led business development and people operations for the largest region in the company. ■ Sparked partnership with Amazon to sponsor children for summer camps which secured position as Amazon’s Future Engineer Partner, infusing low-income communities with opportunities for underserved children✓ Served as sole point of contact for all communication between AFE team and Coding with Kids✓ Led to an interview on The Today Show, discussing programs available for kids■ Standardized all Operations Guidelines, Roles & Responsibilities, and SOPs which increased employee morale, quality, production, and efficiency■ Collaborated with the web development team to create a new Operations Dashboard which increased capacity of manager class oversight from 10-15 classes per day to 25-30 classes per day■ Streamlined the talent hiring lifecycle, reducing screening process from 1-2 weeks to 3-4 days while also cutting costs

Redmond, Wa, Us

Hired to enhance people, culture, and operations.■ Developed and implementation of a comprehensive training and development package for new employee onboarding■ Peer mentor to a team of regional directors throughout the country■ Quality Driven leadership of a team of 75-100 instructors ■ Developed all summer camp training for the 2017 season

Northbrook, Il, Us

Responsible for all operational activities, including HR management (hiring, onboarding, training, scheduling), budgeting and analysis, payroll management, annual business/sales plan development and execution, and overall daily/monthly/annual performance management, . Personnel: 75-100 Employees per Site (6 Locations). P&L Budget: $6-14M. ■ Led teams to consistently overachieve KPI goals, driving locations to Top 10% in the company✓ Delivered a 111% sales goal attainment for 2016 ($11.246M vs. $10.086M goal)✓ Shrink results of 1.74% vs. 3% goal✓ Payroll delivered at 12.7% (below $1.5M budget) vs. 13% goal✓ Increased sales traffic 14% YoY✓ Averaged transaction value up 16% YoY■ Oversaw the full cycle recruiting, hiring, and training program to support three new location grand openings, with an on average annual hiring, training, and onboarding of 70+ employees annually, totaling roughly 1,000+ new hires✓ Maintained a 70% employee retention rate vs. 50% company average■ Won the ‘Best Window Display’ award over all Bellevue Square stores for the Chinese New Year contest, for in-store visual merchandising and floor planning■ Promoted all six (6) Assistant Managers into General Manager positions and five (5) Associates into management positions as a result of 1:1 meetings, coaching, mentoring, and professional development

Northbrook, Il, Us

Promoted to manage operations for the Seattle and Portland territories.■ Project managed multiple technology and high-level store implementations, including the Always Training, Always Learning Initiative, BOPS order lookup, Virtual Hold Book, Google Drive Implementation, and Pilot Store POS launch ■ Developed and executed step-by-step store opening roadmap and handbook which successfully launched three (3) new location grand openings, resulting adoption of the plan and handbook as company standard■ Effectuated and instituted management structure with a cross-training initiative which increased cross-functional cohesion between departments – Structure implemented as standard and still in play as of 2021■ Created a hybrid position (Homestore Coordinator), which is a specially trained leader capable of selling throughout the entire store, vastly improving the customer experience while enforcing adoption of the new mobile POS system■ Negotiated with the West Coast warehouse and corporate facilities to transition to a palletized truck for inventory delivery to the Bellevue location, which increased efficiency by 50% while reducing staffing unloading costs

Northbrook, Il, Us

Northbrook, Il, Us